Verified review
2/10 Poor
M
Aug 16, 2026
I have stayed multiple times in multiple cities in Ukraine - but this by far the most over-rated and worst service
It is NOT 5* and I shall be asking Hotels.Com for my first ever refund.
Check-in
- No one spoke English (unusual for Ukraine)
- Took forever
Check out
-
The breakfast was like a 2* hotel
Yes, there is a war on, but other hotels I have stayed in were far better
So here is a very long list:
Bedroom:
- Good size
- Clean
- But old/ancient telephone socket - no terminal for phone charge unless you have a plug adapter
TV was only in Ukraine language and was not simple to use - I gave up
Mini bar fridge is on but not cold. The mini bar wine offer is cheapest brand. Purchased better from local supermarket
The air conditioning gave a great sore throat each morning
Bathroom:
- Products were ok.
- Shower cubicle floor made of marble - and lethal and slippy when wet. A real health & safety hazard
- The velux window in the Bathroom has no curtain or blind - so the apartments can see you changing in bathroom unless you keep the lights off
Balcony:
- Terrible cheap and uncomfortable chairs
- One chair leg (on both the chairs provided) are much shorter than the other legs and pivot more than just wobble.



























