Hotel Puerta del Sur

Property class: 3.5
Riverfront hotel with restaurant, connected to the convention center, near Rio Cruces Bridge

Choose dates to view prices

Hotel Puerta del Sur features a marina and puts you just steps from Rio Cruces Bridge. You can splash around at the seasonal outdoor pool, grab a bite to eat at the coffee shop/cafe, or unwind with a drink at the bar/lounge. Other highlights include 3 hot tubs, a fitness center, and a sauna.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free parking
  • Free WiFi
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Marina
  • Restaurant and bar/lounge
  • 3 hot tubs
  • Fitness center
  • Sauna
  • Free use of bicycles
  • Seasonal outdoor pool
  • Children's pool
  • Room service
  • Coffee shop/cafe
  • Business center

For families (6)

  • Free cribs/infant beds
  • Children's pool
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
The current price is $137
$137 total
Sep 23 - Sep 24

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Superior King

A hotel room with two beds, a desk, a chair, and a large window with a view of trees.

Superior King

  • Sleeps 3
  • 1 King Bed

View all photos for Superior King con Terraza

A hotel room with a bed, a desk, and a chair, a large window with curtains, and a view of greenery.

Superior King con Terraza

  • Sleeps 3
  • 1 King Bed

View all photos for Superior King

A hotel room with a bed, desk, chair, lamp, and a view of the outdoors.

Superior King

9.4 out of 10
Exceptional
(3 reviews)
  • River view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin

In-room safe, desk, laptop workspace, blackout drapes

Superior Twin

8.8 out of 10
Excellent
(5 reviews)
  • River view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite

A hotel room with a large bed, a desk, two chairs, a view of the outdoors, and a wooden headboard.

Junior Suite

  • River view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King con Terraza

A hotel room with a large bed, two bedside lamps, a nightstand, a desk with a chair, and a view of the outdoors through a large window.

Superior King con Terraza

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin with Terrace

In-room safe, desk, laptop workspace, blackout drapes

Superior Twin with Terrace

  • Resort view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room

A hotel room with a large bed, a desk with a chair, a small table, a nightstand, and a window with curtains.

Standard Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite Twin

A hotel room with two beds, a desk, a chair, a TV, and a bathroom visible through an open door.

Junior Suite Twin

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Room Superior with Garden View

A hotel room with a bed, a desk with a TV, a chair, a lamp, and a window with a view of trees.

Room Superior with Garden View

  • Garden view
  • 28 sq m
  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Map
Los Lingues 950 Isla Teja, Valdivia, Los Lagos, 5090000

What's nearby

  • Rio Cruces Bridge - 4 min walk - 0.4 km
  • Parque Saval - 12 min walk - 1.0 km
  • Costanera Arturo Prat - 2 min drive - 2.0 km
  • Casino Mundo Dreams - 2 min drive - 2.3 km
  • Valdivia Square - 2 min drive - 2.3 km

Getting around

  • Valdivia (ZAL-Pichoy) - 29 min drive
  • Antilhue Station - 40 min drive
  • Area shuttle (surcharge)

Restaurants

  • ‪Mercato valdivia - ‬13 min walk
  • ‪La Bota Brewrestaurant - ‬7 min walk
  • ‪El Bunker - ‬12 min walk
  • ‪Bar Bundor - ‬13 min walk
  • ‪Rogusta - ‬14 min walk

About this property

Hotel Puerta del Sur

  • Hotel Puerta del Sur features a marina and puts you just steps from Rio Cruces Bridge. You can splash around at the seasonal outdoor pool, grab a bite to eat at the coffee shop/cafe, or unwind with a drink at the bar/lounge. Other highlights include 3 hot tubs, a fitness center, and a sauna.

At a glance

Hotel size

    • 39 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in time starts at 4:00 PM
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)

Parking

    • Free uncovered onsite self parking
    • Onsite parking limited

Offsite

    • Area shuttle*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Paddleboard on site

What to do

  • Kayaking
  • Boat tours
  • Paddleboard on site
  • Pool table
  • Bicycle tour information
  • Fishing

Working away

  • Business center
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Porter/bellhop
  • Free bicycle rentals
  • Bike cleaning
  • Pool loungers
  • Pool umbrellas
  • Paddleboard on site

Facilities

  • 1 building/tower
  • Built in 1994
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • Seasonal outdoor pool
  • Marina
  • 3 hot tubs
  • Sauna
  • Banquet hall
  • Dock
  • Outdoor entertainment area

Accessibility

  • Elevator
  • Elevator door width (inches): 39
  • Area rugs in room

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Heating
  • Espresso maker

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Shower/tub combination
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)
  • Phone
  • Desk chair

Food and drink

  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Mobile key entry

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

Optional extras

  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for CLP 53500.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 9:00 PM
  • The seasonal pool is open from December to March

Policies

Extra-person charges may apply and vary depending on property policy.

Noise-free guestrooms cannot be guaranteed.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Hotel Puerta del Sur

Hotel Puerta del Sur Valdivia

Puerta del Sur

Puerta del Sur Valdivia

Hotel Puerta Sur Valdivia

Hotel Puerta Sur

Puerta Sur Valdivia

Hotel Puerta del Sur Hotel

Hotel Puerta del Sur Valdivia

Hotel Puerta del Sur Hotel Valdivia

Frequently asked questions

Does Hotel Puerta del Sur offer free cancellation for a full refund?

Yes, Hotel Puerta del Sur does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Puerta del Sur?

Yes, there's a seasonal outdoor pool and a children's pool. Guests have pool access from 10:00 AM to 9:00 PM.

Are pets allowed at Hotel Puerta del Sur?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Puerta del Sur?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Hotel Puerta del Sur?

You can check in starting at 4:00 PM. Check-out time is noon.

Is there an onsite casino at Hotel Puerta del Sur?

No, this hotel doesn't have a casino, but Casino Mundo Dreams (2-min drive) is nearby.

What is there to do at Hotel Puerta del Sur and nearby?

Have fun with onsite activities like kayaking, fishing, and cycling. Additional recreation nearby includes casino gaming. Soothe your senses in one of the 3 hot tubs or make use of other amenities, which include a seasonal outdoor pool and a sauna. Hotel Puerta del Sur also has a fitness center and a garden.

Are there restaurants at or near Hotel Puerta del Sur?

Yes, there's an onsite restaurant.

Does Hotel Puerta del Sur have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around Hotel Puerta del Sur like?

Hotel Puerta del Sur is located by the river, a short 11-minute walk from Parque Saval and 17 minutes' walk from Southern University of Chile Botanical Garden.

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Reviews

Hotel Puerta del Sur Reviews

9.0

Wonderful

9.4

Cleanliness

9.2

Location

9.2

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as excellent with fresh bread, pastries, and strong coffee. (6 reviews)
  • The restaurant at this property offers great food and excellent breakfast options. (8 reviews)
  • The pool was described as beautiful, awesome, and great. (4 reviews)
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From real guest reviews summarized by AI.
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Reviews

Verified review

10/10 Exceptional

Hot tubs really good with dock access. Nice trail with kids activities. So good for staying with family.
Verified review

10/10 Exceptional

Great place to stay, the food was amazing, the swimming pool was awesome.
Verified review

10/10 Exceptional

Beautiful hotel with great views and a nice atmosphere
Verified review

10/10 Exceptional

This hotel is spectacular, great location, great food great, beautiful!
Verified review

10/10 Exceptional

Room spacious; very clean. Staff was ver helpful and courteous
Verified review

10/10 Exceptional

Lovely view and grounds
Verified review

10/10 Exceptional

Great restaurant and amenities. In a good location near to Valdivia.
Verified review

10/10 Exceptional

The staff was great and the view from our room of the river was great.
Verified review

10/10 Exceptional

Relaxing Vacations

Very good hotel, very conveniently located near a mangrove area, for bird watching
Verified review

10/10 Exceptional

Beautiful property and area. Many places to eat close by and an easy drive to the center of Valdivia.
Verified review

10/10 Exceptional

Beautiful gardens, comfortable room, lovely staff, great swimming pool, fabulous food. In 5 weeks travelling it's the best hotel I have stayed in (out of 12)!
Verified review

8/10 Very good

Nice hotel

It's a nice hotel, well located, very quiet and beautiful view of the river.
Verified review

10/10 Exceptional

Pleasant, bucolic location in the midst of a beautiful estuary. Most likely the best accommodation in Valdivia
Verified review

8/10 Very good

Spacious room, nice view of, and walking access to, some serene wetlands along the river. Good breakfast. Several very good restaurants within walking distance. Across the river from the main part of Valdivia, so traffic was a litle less crazy in the immediate area.
Verified review

10/10 Exceptional

Jewel in Valdivia

Lovely hotel. The restaurant is great and you can get private expeditions on the river from the hotel
Verified review

10/10 Exceptional

What a beautiful hotel! The lovely verdant setting, the spacious and spotless rooms, and the attentive staff made my time at Puerta del Sur a pleasure! And the breakfast was delicious (especially the coffee -- strong and much needed!). I will definitely return on any future trips. Thank you for a perfect stay!
Verified review

10/10 Exceptional

Perfect hotel within the city but around nature. The “tinajas” hot tub experience was very smooth and peaceful. Great to travel with little kids
Verified review

10/10 Exceptional

I haven't had the breakfast yet. I've only just checked in. The hotel receptionist was very welcoming and professional. Stunning location bedroom faces the river from above and it was a gorgeous sunset. Now expecting a fantastic dining experience at Botanica!
Verified review

10/10 Exceptional

Very good experience. The building is very clean , ​Fantastic, ​Exceptional Service: The staff, especially front desk is incredibly welcoming and attentive from check-in to check-out. ​my room was spacious, and very quiet. only the first day event Inacap the music is very incomfortable ​Location is perfect—within easy walking. We had a wonderful time
Verified review

10/10 Exceptional

Showed up a little early and the clerk had already our room available for us. Very clean and quiet, I really love this place, the view is spectacular. Best breakfast ever with fresh bread, and pastries. Staff very friendly. Definitely I'll come back.
Verified review

10/10 Exceptional

Since the change in administration I love this hotel Puerta del Sur. Friendly and respectful staff, good amenities, amazing views of the river and Cau-cau bridge. Good breakfast. No spiders and mosquitoes as it was in the past. I fully recommend this one special when you book thru Expedia, much cheaper than by the front desk.
Verified review

8/10 Very good

Nice hotel with river view

Nice hotel with river view. They control the temperature of the room and mattress is just standard. You depend on other visitors behave since the acoustic isolation is not great but there's no street noise. The restaurant was not open but there are good options around 10 minutes walking. Overall, I would recommend it.
Verified review

10/10 Exceptional

Beautiful property and view. Staff was so helpful and front staff even helped me print something I needed. There was a broken light in our room that they tried to fix but couldn’t. Staff was very prompt and explained they would fix it the next day after trying for about 20 minutes. Our adult kids loved the outdoor hot tub.
Verified review

8/10 Very good

Expedia lies again! This is a nice clean property with nice sized rooms, wide hallways and wooded area surrounding property and plenty of free parking. No business center, bellman,or concierge. This is a solid 3 star hotel and it is fine. Why Expedia overrates this hotel is very misleading. Nicest part is the checkin desk has young university staff attending hotel mgmt school and actual try to help guests. Very refreshing!
Verified review

8/10 Very good

Clean hotel and well located But during our stay, an electricity shutfown occurs from 20:00 hrs until 12:00 am next day. So I expected some courtesy from the hotel (discount or bonus for the next stay),but nothing of that happens.