Initial impressions were good, helpful staff, clean communal areas, room spacious and looked clean on arrival.
However, the bathroom hadn't been cleaned properly and needed paint and some attention to detail, not what you expect from a room that's nearly £300 a night.
Things got worse when we came back after the show at London Stadium. The area of the hotel is pretty much blocked off when leaving the stadium, no exceptions, so we had one hell of a walk trying to back to the hotel. Probably not the hotels fault, but a warning would have been good.
To top it off, the AC was very poor, we called reception, who were pretty unhelpful, no offer of a fan, or room swap and apparently no maintenance available. No apology at any point. Again, not what you expect having paid so much.
Breakfast was pretty good the next day, but not good enough to justify the costs and save the stay. Needless to say we won't be back... and that's rare from me...