Our stay overall was good, the food was great, facilities etc were good; and staff were extremely helpful.
Some things however were not great, hence the four stars:
- Upon arrival to the room, although cleaned, the sheets had stains on them, room not entirely cleaned as dust and cob webs on furniture, also there were tiny lizards and other insects roaming around.
- There were cats wondering around in the food areas and restaurants, which wasn’t pleasant as not everyone is a cat lover, the staff didn’t respond to this very well, at some times there was also a dog wondering around.
- It wasn’t very friendly for children, lacking facilities.
- Our all inclusive package was self service only in the breakfast and lunch main buffet halls, where you can choose what to eat, but simple things like a soft drinks machine and tea/coffee and beer etc was all waiter service, it would’ve been good to be able to just get these yourselves. They did have a water and juice machine.
The snack bars were only all waiter service and nothing to just grab yourself; and although fairly timely, it’s still not very convenient when you cannot just help yourself and have to wait for food and drink.
Not a major issue, but good to mention.
- The venue said they have variety of gluten free options however in reality these were not great nor enjoyable. They had one type of GF bread which was not nice at all.
If the above were addressed, then we would be really happy to visit here again.
