Upon check in, I asked for a ground floor room (bad back) and was told they didn't have any. (Note: parking lot nearly empty).
When I get to the room, the air is not on and the room is very hot. I turn it on and open the door to get some air inside, then I tried the TV. Maybe 5 channels work. I call the desk and the guy comes up and tries it...then decides he needs another remote. After trying several, I finally convinced him that it was a poor signal and asked for another room. He says ok and we go back to the front desk, me carrying all my stuff.
Then, guess what, now he has room on the first floor! He had straight up lied to me.
New room, tv works. Air not on and it smells musty, like mildew. This could be controlled if the air conditioning was left on, which would also be more efficient.
Oh, and there was a huge frog in the bathroom that I had to corral with a trash can.
I've stayed here twice because of the convenience of location… But I will not be staying here again