We booked this property for a romantic vacation, but the reality was nothing like advertised.
The room we received looked nothing like the photos in the listing. When we raised this, the owner claimed he has multiple rooms within the same category and therefore considered it acceptable to provide a different room.
The property had numerous serious issues: no cold water, no functioning air conditioning upon arrival, a dirty bathroom, a dirty and unusable hot tub, and construction work directly in front of the property killing the view that was never disclosed. The breakfast area and main pool were also located 300–400 meters away, requiring a walk in direct sun and heat. This was not clearly communicated beforehand.
The pools were poorly maintained, with insects and debris floating in the water, making them unpleasant to use.
When we raised these concerns, the owner was dismissive and aggressive rather than helpful. What was supposed to be a relaxing and romantic getaway became a stressful experience.
We eventually decided to leave and find alternative accommodation. We asked whether at least the breakfast we would never use could be refunded, but the owner refused, stating that “it’s just a business.” That response perfectly reflected the attitude we encountered throughout our stay.
I would strongly advise future travelers to be cautious. The listing does not accurately represent what guests may actually receive, and customer concerns are not handled professionally.