Hotel Cailler

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Hotel Cailler puts you within a 15-minute drive of Charmey Gondola and Maison Cailler Swiss Chocolate Factory. Guests can visit the spa to be pampered with massages, facials, or body treatments, and le bistro, one of 2 restaurants, serves local cuisine and is open for lunch and dinner. Other highlights include 2 outdoor pools, an indoor pool, and a bar/lounge.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Free breakfast
  • Spa
  • Pet friendly
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools and indoor pool
  • Ski storage
  • Fitness center
  • Sauna
  • Steam room
  • Hot tub
  • Room service
  • Coffee shop/cafe
  • Business center

For families (6)

  • Playground on site
  • Rollaway/extra beds
  • Private bathroom
  • Cable/satellite TV service
  • Garden
  • Terrace
The current price is $368
$389 total
includes taxes & fees
Sep 27 - Sep 28

Why we love this property

Work hard, play harder
Business meets leisure at this hotel. The conference space supports productivity. The spa and golf course offer evening relaxation.
Foodie paradise
Taste local cuisine in 2 restaurants at this hotel, or grab a coffee at the cafe. The bar offers evening options. Free buffet breakfast is included.

Room options

View all photos for Double Room

A hotel room with a large bed, a desk with a chair, a sofa, and a view of mountains through the window.

Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room (south)

A hotel room with a large bed, a desk with a chair, a sofa, and a view of mountains through the window.

Double Room (south)

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite (North)

A cozy room with a bed, a chair, a small desk with a lamp, and a wooden ceiling.

Junior Suite (North)

  • 28 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite (South)

A modern living room with a leather sofa, a glass coffee table, and a view of mountains through large windows.

Junior Suite (South)

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 28 sq m
  • Sleeps 4
  • 1 Double Bed

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About the neighborhood

Map
Gros plan 28, Charmey, FR, 1637

What's nearby

  • Gruyère Pays-d'Enhaut Regional Nature Park - 1 min walk - 0.0 km
  • Le Petit - Ganet - 1 min walk - 0.0 km
  • Charmey Aventures - 6 min walk - 0.6 km
  • Charmey Gondola - 9 min walk - 0.8 km
  • Maison Cailler Swiss Chocolate Factory - 9 min drive - 7.9 km

Getting around

  • Bern (BRN-Belp) - 67 min drive
  • Sion (SIR) - 74 min drive
  • Gruyeres Station - 15 min drive
  • Bulle Station - 19 min drive
  • Haut-Intyamon Monbovon Station - 25 min drive

Restaurants

  • ‪Nestlé - ‬11 min drive
  • ‪Le Chalet de Gruyères - ‬14 min drive
  • ‪Café-Restaurant des Remparts - ‬14 min drive
  • ‪Restaurant Hôtel de Ville - ‬14 min drive
  • ‪Auberge de la Halle - ‬14 min drive

About this property

Hotel Cailler

  • Hotel Cailler puts you within a 15-minute drive of Charmey Gondola and Maison Cailler Swiss Chocolate Factory. Guests can visit the spa to be pampered with massages, facials, or body treatments, and le bistro, one of 2 restaurants, serves local cuisine and is open for lunch and dinner. Other highlights include 2 outdoor pools, an indoor pool, and a bar/lounge.

At a glance

Hotel size

    • 63 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 4 PM; Check-in end time: 11 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 10:00 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets stay free
    • Service animals welcome
    • Restrictions apply*

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 8:00 AM–10:00 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Mini golf
  • Playground

What to do

  • Mini golf
  • Pool table
  • Bicycle rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Ski lessons nearby
  • Skydiving nearby
  • Ziplining nearby
  • Sledding nearby

Working away

  • Business center
  • 8 meeting rooms
  • Conference space (484 square feet)

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool loungers
  • Ski storage

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • Adjacent to a golf course
  • 2 outdoor pools
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Dining

Le bistro - This restaurant specializes in local cuisine and serves lunch and dinner.
Quatre Saisons - This restaurant specializes in local cuisine. Reservations are required.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 3.00 per person, per night. This tax does not apply to children under 16 years of age.

Renovations and closures

The following facilities or services will be unavailable from June 21 2027 to June 25 2027 (dates subject to change):
  • Spa/Beauty services
The following facilities are closed seasonally each year. They will be closed from June 21 to June 26:
  • Spa

Children & extra beds

  • Rollaway beds are available for CHF 80.0 per day

Pets

  • Service animals exempt from fees

Pool, spa, & gym (if applicable)

  • Guests under 4 years old are not allowed in the swimming pool or hot tub

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Also known as

Cailler Charmey
Hotel Cailler
Hotel Cailler Charmey
Cailler Hotel Charmey
Hotel Cailler Hotel
Hotel Cailler Charmey
Hotel Cailler Hotel Charmey

Frequently asked questions

Does Hotel Cailler offer free cancellation for a full refund?

Yes, Hotel Cailler does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Cailler?

Yes, there are 2 outdoor pools and an indoor pool.

Are pets allowed at Hotel Cailler?

Yes, pets stay free. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Hotel Cailler?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Cailler?

Check-in start time: 4 PM; Check-in end time: 11 PM. Check-out time is 11 AM.

What is there to do at Hotel Cailler and nearby?

During the winter, enjoy nearby recreation like cross-country skiing and sledding, and return when the snow melts for cycling and hiking. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 2 outdoor swimming pools. Hotel Cailler also has an indoor pool, a sauna, and a steam room, as well as an arcade and a garden.

Are there restaurants at or near Hotel Cailler?

Yes, there are 2 onsite restaurants, featuring local cuisine.

What's the area around Hotel Cailler like?

Hotel Cailler is a short 8-minute walk from Charmey Gondola and 8 minutes' walk from Charmey Aventures.

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Reviews

Hotel Cailler Reviews

9.2

Wonderful

9.4

Cleanliness

8.8

Location

9.2

Staff & service

9.2

Property conditions & facilities

Reviews

Verified review

10/10 Exceptional

Really cozy atmosphere! Cute hotel with very friendly staff and some retro vibe. We liked it a lot and can definately recommend. Only note is to be aware that the hotel does not offer AC in the rooms, which can be quite hot in summerdays.
Verified review

10/10 Exceptional

Perfect stay. The room was huge, recently renovated, with super comfortable bed and pillows. The bathroom was also big, with spacious shower. You get access to the Bains, with the hotel providing with bathrobe and towels, and an underground tunnel to easily access the pools. The village of Charmey and the valley are beautiful, with a télécabine near the hotel, so the access for hikes and other activities (such as toboggans) was very easy. I highly recommend this hotel for a relaxing and close to nature experience.
Verified review

10/10 Exceptional

Comfortable room - good food and good buffet breakfast Enjoyed easy access to thermal baths Poor wifi - sometimes did not work for hours
Verified review

10/10 Exceptional

beautiful and convenient place
Verified review

2/10 Poor

Overpriced for what it is.
Verified review

10/10 Exceptional

Alles top Freundlich und hilfsbereit
Verified review

10/10 Exceptional

Zuwenig Schkolade. Ansonsten alles tiptop!
Verified review

10/10 Exceptional

Tout était parfait, la chambre, les installations, les bains, etc.
Verified review

8/10 Very good

Das Hotel verfügt über alpinen Charme. Das Spa hat eine angenehme Grösse und ist ab den Randzeiten nicht zu voll.
Verified review

8/10 Very good

Belle vue sur la montagne
Verified review

10/10 Exceptional

Excellent hôtel très typique tout en bois. Les chambres sont très confortabl
Verified review

10/10 Exceptional

Alles top
Verified review

8/10 Very good

Ich empfehle das Hotel Cailler sehr. Gerne auch für einen längeren Aufenthalt. Das Zimmer war wunderbar, die Ausrichtung eher weniger, da das Fenster zum Hintereingang des Hotels führt und mit Emissionen gerechnet werden muss.
Verified review

4/10 Fair

Ne vaut pas le prix ni le détour

Pour un quatre étoiles accueil pas à la hauteur: problème d’explication pour les bornes de recharge électrique. Pas capable de m’aider suite à un problème technique de la borne. Très compliqué de se connecter au Wifi. Problème technique de la télévision dans la chambre avec plus d’une heure d’attente. Vu le prix, organisation pas à la hauteur !
Verified review

10/10 Exceptional

Endroit magnifique où l’on peut profiter de la vue et des bains
Verified review

10/10 Exceptional

Parfait

Personnel très pro et gentils . Tout était divin . Les bains un plaisir illimité :)
Verified review

10/10 Exceptional

Personnel très agréable . Chambre spacieuse. Literie confortable. Calme.
Verified review

10/10 Exceptional

Très bon séjour
Verified review

8/10 Very good

Très beau week-end, le personnel est très professionnel et sympathique
Verified review

8/10 Very good

Très bon service (un tout petit peu moins bien au petit déjeuner) mais au souper, le serveur était top et c'était délicieux! Les bains sont toujours le grand plus de l'hôtel.
Verified review

10/10 Exceptional

Es ist sehr schön und Gästeorientiert.
Verified review

10/10 Exceptional

Calme et tranquille, bon établissement pour ce ressourcer .
Verified review

8/10 Very good

Belle place et confortable

Conforme aux attentes
Verified review

10/10 Exceptional

Ambiance chaleureuse pour un week-end coocooning

Merci à l'équipe fantastique du restaurant pour la magnifique soirée passée chez eux
Verified review

10/10 Exceptional

Sehr freundliches Personal!