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Hotel Serena

2.0 star property
Pet-friendly hotel with bar/lounge, connected to the convention center, near Cathedral of Santa Maria del Fiore

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Photo gallery for Hotel Serena

Traditional Japanese room with a sliding door featuring intricate glass panels and a geometric design, set within a classic interior with a checkered floor.
Cozy retreat with a single bed, bedside table, and comfortable chair.
Cozy retreat with a single bed, shower, and small window.
Welcome to our hotel lobby, featuring a checkered floor and a central reception desk with a large painting above.
Guests can dine in style with tables set for a meal, surrounded by framed pictures and a potted plant.
In the heart of downtown, Hotel Serena offers a tranquil retreat with continental breakfast and free in-room WiFi. Relax on the charming garden or enjoy a drink at the bar while taking in views from the picturesque terrace.

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Free breakfast
  • Pet friendly
  • Non-smoking
  • Air conditioning
  • Free WiFi

Main amenities (7)

  • Daily housekeeping
  • Bar/lounge
  • Terrace
  • Garden
  • Front-desk safe
  • Luggage storage
  • Limited hour front desk

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • In-room climate control (air conditioning)

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Classic Single Room

Classic Single Room | In-room safe, desk, soundproofing, free WiFi

Classic Single Room

Highlights

Soundproofed
Air conditioning
Private bathroom
Hair dryer
Bidet
Digital channels
Daily housekeeping
In-room safe
  • 23 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Twin Room, 2 Twin Beds

Classic Twin Room, 2 Twin Beds | In-room safe, desk, soundproofing, free WiFi

Classic Twin Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Private bathroom
Hair dryer
Bidet
Digital channels
Daily housekeeping
In-room safe
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed | In-room safe, desk, soundproofing, free WiFi

Classic Double Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Private bathroom
Hair dryer
Bidet
Digital channels
Daily housekeeping
In-room safe
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Quadruple Room, Private Bathroom

In-room safe, desk, soundproofing, free WiFi

Classic Quadruple Room, Private Bathroom

Highlights

Soundproofed
Air conditioning
Bidet
Hair dryer
Private bathroom
Digital channels
Daily housekeeping
In-room safe
  • 23 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Classic Triple Room

Classic Triple Room | In-room safe, desk, soundproofing, free WiFi

Classic Triple Room

Highlights

Soundproofed
Air conditioning
Private bathroom
Hair dryer
Bidet
Digital channels
Daily housekeeping
In-room safe
  • 23 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

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About the neighborhood

Map
Via Fiume 20, Florence, FI, 50123

What's nearby

  • Piazza di Santa Maria Novella - 6 min walk - 0.6 km
  • Cathedral of Santa Maria del Fiore - 10 min walk - 0.8 km
  • Piazza del Duomo - 11 min walk - 1.0 km
  • Ponte Vecchio - 13 min walk - 1.1 km
  • Uffizi Gallery - 16 min walk - 1.4 km

Getting around

  • Florence Airport, Peretola (FLR) - 23 min drive
  • Florence Santa Maria Novella Station - 4 min walk
  • Florence (ZMS-Santa Maria Novella Train Station) - 4 min walk
  • Porta al Prato Station - 15 min walk
  • Valfonda - Stazione Santa Maria Novella Tram Stop - 3 min walk
  • Unità Tram Stop - 4 min walk
  • Fortezza Tram Stop - 5 min walk

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Burger King - ‬1 min walk
  • ‪Caffè degl'Innocenti - ‬3 min walk
  • ‪Crown of India, Ristorante Indiano a Firenze - ‬3 min walk
  • ‪Reale Firenze - ‬2 min walk

About this property

Hotel Serena

Hotel Serena puts you in a great location, within a 15-minute walk of Cathedral of Santa Maria del Fiore and Fortezza da Basso. You can unwind with a drink at the bar/lounge, and free continental breakfast is available daily between 8:00 AM and 9:30 AM. A terrace and a garden are other highlights. The property is just a short walk to public transportation: Valfonda - Stazione Santa Maria Novella Tram Stop is 3 minutes and Unità Tram Stop is 4 minutes.

Languages

English, French, Italian, Spanish

At a glance

DONE

Hotel size

    • 8 rooms
    • Arranged over 1 level
DONE

Arriving/Leaving

    • Check-in start time: 1 PM; Check-in end time: 7 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 10 AM
DONE

Special check-in instructions

    • The front desk is open daily from 7:00 AM - midnight
    • Front desk staffed during limited hours
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets stay free
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–9:30 AM
  • Bar/lounge

Traveling with children

  • Children stay free (see details)

Services

  • Front desk (limited hours)
  • Luggage storage

Facilities

  • Built in 1930
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Room amenities

Be entertained

  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)

Sleep well

  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 7 nights

Children & extra beds

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport

Policies

Noise-free guestrooms cannot be guaranteed.
This property accepts credit cards.
Credit cards accepted: Visa, Mastercard, American Express, Eurocard
Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Also known as

Hotel Serena Florence
Serena Florence
Hotel Serena Hotel
Hotel Serena Florence
Hotel Serena Hotel Florence

Frequently asked questions

Does Hotel Serena offer free cancellation for a full refund?

Yes, Hotel Serena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Serena?

Yes, pets stay free.

What are the check-in and check-out times at Hotel Serena?

Check-in start time: 1 PM; Check-in end time: 7 PM. Check-out time is 10 AM.

What is there to do at Hotel Serena and nearby?

Hotel Serena has a garden.

What's the area around Hotel Serena like?

Hotel Serena is in Historic Centre of Florence, a short 3-minute walk from Valfonda - Stazione Santa Maria Novella Tram Stop and 11 minutes' walk from Cathedral of Santa Maria del Fiore.

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Hotel Serena Reviews

Reviews

7.2

Good

7.8/10

Cleanliness

6.8/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

6/10

1-night trip

8/10

2-night trip

2/10

Funcionários mal humorados, quarto horrível, velho, antigos, chuveiro péssimos, café ds manhã péssimo, tanto que não conseguirmos tomar. Tivemos muitas dificuldades pois estávamos com un bebê de 1 ano. Não recomendo.... não é um hotel, é uma pensão.
2-night trip

8/10

Albergo senza pretese ma pulito e con una colazione più che decente. Molto soddisfatto
2-night trip

6/10

Hotel con mucho ruido de tránsito, la habitación es muy amplia, con una cama confortable y el baño está lindo. Wifi no existe casi no tiene alcance. La limpieza es pobre. Ubicación relativamente buena.
2-night trip

2/10

This was the worst hotel stay of my life. The owner and his wife screamed at each other all night and day. The owner entered our room while we were sleeping. The owner yelled at me when I went to check out and requested a printed copy of my receipt. I paid the bill, and then he grabbed the paperwork, yelled at me, and stormed out. When he came back, I used Google translate on my phone to help make sure I hadn't said something wrong given the language barrier. Again, using Google translate on my phone, I apologized for any confusion and asked for a printed copy of the bill. He yelled at me and grabbed me by my wrists and shook me. My sister and I had already paid, so we grabbed our luggage and left immediately. I would NEVER recommend this hotel to anyone given the experience. I have never been yelled at before like this-- much less assaulted.
5-night trip

6/10

My hotel room was nice, but noisy during the night and very early morning. People talking loud and doors slamming. The hotel is located on the second floor, but there is no elevator from the street to the first floor this is a struggle when traveling with heavy luggage. The hotel is conveniently located two blocks away from the train station.
2-night trip

10/10

Great hosts, clean, incredibly convenient to the train station to drop our bags and venture out to see Firenze. Beds comfy, large room.
1-night trip

8/10

Hotel al primo piano di un palazzo storico nei pressi della stazione. Stanza spaziosa e con tutti i comfort, buona la colazione, disponibile lo staff.
1-night trip

6/10

für einen Kurzurlaub ok. etwas laut. wenig Auswahl beim Frühstück
2-night trip

10/10

Não tenho palavras para explicar o acolhimento neste hotel. Me senti em casa. O quarto era lindo! A cama super confortável. O banheiro e o quarto sempre limpo. O café da manhã delicioso com tudo muito bem preparado. E ainda, o sr que nos servia com toda cortesia e gentileza. Localização ótima, próxima aos pontos turísticos e à estação de trem, o que nos facilitou a viagem a outras cidades próximas Florença.

6/10

La camera un po' fredda. Vicinissimo alla stazione. Molto comodo. Molto gentili e soprattutto disponibili
3-night trip

10/10

Harika bir karşılamaydı resepsiyonistin o güler yüzü ve şirin tavırları asla unutulmaz biz bal ayı çiftiydik ve herşey istediğimizden daha güzel geçti kahvaltısı temizliği mükemmel bir konaklama yeri herşey için samimi tavırlarıniz için teşekkür ederiz :))))
2-night trip

6/10

Initial problem with the hotel unable to trace my online booking, but fortunately a room was available. One of several hotels in the same building. Clean, functional and (by Florentine standards) reasonably cheap, but very basic - a bit of a throwback to the 1980s (but not in a retro way). My room was at the front and so subject to a lot of street noise – especially the cleaning at about 1am. Very convenient location, close to the railway station and the sights. Proprietor was friendly enough, but did not speak English and seemed reluctant to speak Italian slowly enough for me to understand.
1-night trip

8/10

Très petit hôtel vétuste mais bon accueil efficace et sympathique. Travaux à proximité pour longtemps. Très bien situé.
2-night trip

6/10

1-night trip

8/10

room was basic but clean and hot chocolate at breakfast was wonderful!
3-night trip

8/10

My bedroom was really big. It has air conditioner and TV. Beds comfortable. The staff at the reception very nice and helpful. The only inconvenience I found is that there is no shampoo and the reception is not 24h. Keep in mind that it's not a hotel, it's a pension. Definetly I would repeat
4-night trip

8/10

We enjoyed our stay at Hotel Serena, it was a homely feel, being so far away from home. Handy location to trains,&short walk to town centre, nice balcony off room.
1-night trip

8/10

EN TERMINOS GENERALES BIEN, MUY CERCA DE LA ESTACION SANTA MARIA NOVELLA Y MUY CERCA DEL CACO ANTIGUO. SE DEBE AGREGAR QUE LA ENTRADA EN EL PRIMER PISO ES MUY DETERIORADA YEL ASCENSOR AL SEGUNDO PISO DONDE ESTA EL HOTELNO SIRVE, POR LO DEMAS BIEN
2-night trip

8/10

2/10

Otel çok kötüydü. odalar cok soguktu ve ısıtma sistemi yok. Kalorifer var sadece çalışmıyor. Otel sahipleri hic bir şekilde ingilizce bilmiyor anlaşmak imkansız. Ayrıca otel sahipleri hic cana yakın insanlar degil, söylediginiz 1 söze karşılık 10 katı italyanca cevap veriyorlar.

6/10

Fairly basic but comfortable accommodation. Owners helpful but speak little English. Street was a bit noisy overnight...people rather than traffic.

6/10

El hotel es aceptable en cuanto al precio, es atendido por sus dueños, un señor mayor amable, quien decide como dueño de casa. Contratamos dos noches, salimos el primer día, al regresar al hotel, nos habían cambiado de habitación, trasladando todas nuestras pertenencias, los pasaportes habían quedado en la caja de seguridad, no podíamos acceder a la habitación anterior porque ya estaba ocupada, por lo que tuve que entregarle la llave de la caja y él saco mis documentos. El colchon de la nueva habitacion tenia los resortes salidos, un desastre.

8/10

Staff muito dedicado e prestativo. Quarto de tamanho razoável para quatro. Chuveiro com difícil controle de água quente/fria. Muito bom café da manhã.