We booked a room for two people at Hotel Viktor in Bratislava for the night of 10–11 August 2026. Unfortunately, this turned into by far the worst experience we have ever had with a hotel.
We were driving from Denmark to Bratislava and knew that we would be arriving late at night. To avoid any issues, we specifically tried to contact the hotel during the day to inform them that we would be checking in late. Both my wife and I called the hotel several times, but no one answered. We have screenshots of our call history documenting these attempts.
When we arrived at the hotel during the night, the entrance to the reception area was locked. We were exhausted after the long drive. We repeatedly pressed the button by the main entrance and called the telephone number displayed on the door for guests checking in. Again, no one answered.
Eventually, other hotel guests arrived and were able to let us into the building. Once inside, we discovered that there was no member of staff at reception. Instead, there was a sign displaying another telephone number that guests were instructed to call. We called this number repeatedly as well. Once again, there was no response.
After approximately one hour of waiting in the hotel lobby in the middle of the night, repeatedly trying to reach someone, we finally had no choice but to give up. Despite having paid for a room, we were never able to check in, never received a key or access card, and therefore never had access to the room we had booked.