The Promissory Hotel

Property class: 2
Hotel with restaurant, near Center in the Square

Choose dates to view prices

The Promissory Hotel offers a fantastic location, putting you just a 5-minute walk from Center in the Square and Taubman Museum of Art. Guests can visit the 24-hour fitness center for a workout or grab a bite to eat at Suerte, which serves Spanish cuisine and is open for dinner. Also, Berglund Center and Carilion Roanoke Memorial Hospital are just a 5-minute drive away.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Bar

Main amenities (7)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • 24-hour fitness center
  • Self parking
  • Coffee shop/cafe
  • 24-hour front desk
  • Luggage storage

Feel at home (6)

  • Daily housekeeping
  • Coffee/tea maker
  • Blackout drapes/curtains
  • Elevator
  • In-room climate control (air conditioning)
  • Digital TV service
The current price is $170
$193 total
includes taxes & fees
Oct 25 - Oct 26

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Signature Suite, 1 King Bed with Sofa bed

A bedroom with a bed, desk, chair, and a window with a view.

Signature Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(8 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

A modern living room with a sectional sofa, a coffee table, a TV, and a kitchen area in the background.

Suite, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Signature Suite, 1 King Bed with Sofa bed, Roll-in Shower

A bedroom with a bed, desk, chair, and a window with a view.

Signature Suite, 1 King Bed with Sofa bed, Roll-in Shower

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Premier Suite, 2 Bedrooms, Roll-in Shower

A kitchen with a sink, a kettle, wine glasses, and a coffee maker on the counter.

Premier Suite, 2 Bedrooms, Roll-in Shower

  • 56 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Premier Suite, 2 Bedrooms

A kitchen with a sink, a kettle, wine glasses, and a coffee maker on the counter.

Premier Suite, 2 Bedrooms

  • 56 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed

Room

  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Premier Suite, Multiple Beds

A modern living room with a sofa, coffee table, and TV. There is a window with blinds, a plant, and a vase with flowers.

Premier Suite, Multiple Beds

  • 47 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Classic Room, 1 King Bed

A kitchen with a dark wooden cabinet, a black refrigerator, a tiled backsplash, and a shelf with glasses and a framed picture.

Classic Room, 1 King Bed

10.0 out of 10
Exceptional
(11 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed

A kitchen with a dark wooden cabinet, a black refrigerator, a tiled backsplash, and a shelf with glasses and a framed picture.

Classic Room, 1 Queen Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Loft, 1 Bedroom

A spiral staircase leading to a bedroom with a bed, a bedside table, and a wall-mounted clock.

Loft, 1 Bedroom

10.0 out of 10
Exceptional
(4 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Large Twin Bed and 1 Queen Sofa Bed

Room

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Premier Suite, Multiple Beds

A modern living room with a sofa, coffee table, and TV. There is a window with blinds, a plant, and a vase with flowers.

Premier Suite, Multiple Beds

  • 56 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Loft, 1 Queen Bed with Sofa bed

A spiral staircase leading to a bedroom with a bed, a bedside table, and a wall-mounted clock.

Loft, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Signature Suite, 1 Queen Bed

A bedroom with a bed, desk, chair, and a window with a view.

Signature Suite, 1 Queen Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
201 S Jefferson St, Roanoke, VA, 24011

What's nearby

  • Center in the Square - 2 min walk - 0.2 km
  • Science Museum of Western Virginia - 2 min walk - 0.2 km
  • Taubman Museum of Art - 3 min walk - 0.3 km
  • City Market Building - 3 min walk - 0.3 km
  • Virginia Museum of Transportation - 8 min walk - 0.7 km

Getting around

  • Roanoke Regional Airport (ROA) - 16 min drive
  • Roanoke Station - 3 min walk

Restaurants

  • ‪Olde Salem Brewing Company - ‬3 min walk
  • ‪Jack Brown's Beer & Burger Joint - ‬2 min walk
  • ‪City Market Building - ‬2 min walk
  • ‪Corned Beef & Co - ‬1 min walk
  • ‪Scrambled - ‬3 min walk

About this property

The Promissory Hotel

  • The Promissory Hotel offers a fantastic location, putting you just a 5-minute walk from Center in the Square and Taubman Museum of Art. Guests can visit the 24-hour fitness center for a workout or grab a bite to eat at Suerte, which serves Spanish cuisine and is open for dinner. Also, Berglund Center and Carilion Roanoke Memorial Hospital are just a 5-minute drive away.

At a glance

Hotel size

    • 27 rooms

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Minimum check-in age: 21
    • Check-out time is 11:00 AM

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21

Children

    • No cribs (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)

Parking

    • Covered onsite self parking (USD 8.00 per night; includes in/out privileges)
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
    • Height restrictions apply for onsite parking

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop

What to do

  • Concerts/live shows

Services

  • 24-hour front desk
  • Luggage storage

Facilities

  • 24-hour fitness center

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 48
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 29
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Stairway handrail height (inches): 48
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • Smart television
  • Digital TV channels
  • Streaming services

Home comfort

  • Air conditioning (climate-controlled)
  • Wet bar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom (not in room)
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi (speed of 50+ Mbps)
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Mini-fridge

More

  • Daily housekeeping

Special features

Dining

Suerte - This restaurant specializes in Spanish cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Cafe Suerte - This café specializes in Spanish cuisine and serves breakfast and lunch. Open select days.

Fees & policies

Parking

  • Covered self parking costs USD 8.00 per night with in/out privileges
  • Parking height restrictions apply

Policies

Extra-person charges may apply and vary depending on property policy.
Noise-free guestrooms cannot be guaranteed.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover

Frequently asked questions

Are pets allowed at The Promissory Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at The Promissory Hotel?

Yes. Self parking costs USD 8.00 per night. Electric vehicle charging is available.

What are the check-in and check-out times at The Promissory Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM.

What is there to do at The Promissory Hotel and nearby?

Maintain your daily exercise routine at the 24-hour gym.

Are there restaurants at or near The Promissory Hotel?

Yes, Suerte offers Spanish cuisine.

What's the area around The Promissory Hotel like?

The Promissory Hotel is in Downtown Roanoke, a short 3-minute walk from Roanoke Station and 4 minutes' walk from Taubman Museum of Art.

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Reviews

The Promissory Hotel Reviews

9.4

Exceptional

10

Cleanliness

9.2

Amenities

10

Staff & service

9.8

Property conditions & facilities

Guest review summary

What guests liked

  • The on-site restaurant, Suerte, served excellent Latin-themed food and had a great selection of options. (17 reviews)
  • Parking was easy, conveniently located, and reasonably priced. (8 reviews)
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From real guest reviews summarized by AI.
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Reviews

Verified review

10/10 Exceptional

Staff was helpful and nice. Rooms were clean and spacious.
Verified review

10/10 Exceptional

Beautiful remodeled hotel. The rooms were cool and unique.
Verified review

10/10 Exceptional

Had a great time, staff was very helpful and friendly! Suerte was excellent! We would definitely recommend it to everyone!
Verified review

10/10 Exceptional

Very nice place. Clean with very accommodating staff. Plus it had a nice restaurant on site
Verified review

10/10 Exceptional

Beautiful hotel and in a great location!
Verified review

10/10 Exceptional

Excellent & convenient location in the center of Roanoke; kind & welcoming staff; hotel was very clean & well-maintained throughout.
Verified review

10/10 Exceptional

Beautiful room with comfortable bed and very helpful and welcoming staff.
Verified review

10/10 Exceptional

Checked into a fantastic room with an elevated ceiling and skylights that had blackout shades operated from a switch on the wall. High end finishes, very comfortable bed and linens. Location was walkable to everything we had planned and needed. Unloading zone by front door was great and found free weekend street parking steps from the entrance. Would definitely stay again.
Verified review

8/10 Very good

Room was great - clean and comfortable. Spacious and appreciated the fridge and wet bar area. All of our windows looked over the restaurant so we kept blinds closed the whole time. Also, we were there on a Saturday night and the bass was booming from the club next door til early in the am. I’m sure that is only an issue for rooms in that corner of the hotel. Just something to keep in mind.
Verified review

10/10 Exceptional

We stayed four nights at the Promissory. I appreciated that they let me check in extra early, and that they didn't charge for my son to stay on the sofa bed. The rooms are very clean, and the bed was comfortable. Excellent service from the front desk staff. The parking is close by and reasonably priced. The brunch at Suerte was tasty, but took a bit long to prepare. Lots of good places to eat within walking distance. The only negative for us was late-night noise from the alley behind Sidewinders. We're light sleepers, and we'd wake up when they throw out their trash and bottles at 2:30 am. I'd stay at the hotel again, but I'd request a different room.
Verified review

8/10 Very good

The rooms are really neat and the suerte restaurant is tasty. The only drawback was the hotel is right next to a nightclub and we must’ve had a room right next to it. There was loud bumping music till 2am on a Saturday night.
Verified review

10/10 Exceptional

Loved the hotel! Loved the location! Loved the staff! Wish I could have stayed longer
Verified review

10/10 Exceptional

Beautiful hotel in a historic building. Gorgeous styling and very comfortable rooms. The staff was polite, helpful, and professional. We are excited to go back when the cafe and restaurant next door are complete. Would definitely recommend!
Verified review

10/10 Exceptional

The room was gigantic and very clean. Had a polite and helpful staff. Was a wonderful experience, will definitely stay again.
Verified review

10/10 Exceptional

This hotel is wonderful. In a great location and has better rates than the Hampton around the block. And in my opinion is a better hotel. Do yourself a favor stay there You won't regret it
Verified review

10/10 Exceptional

A very good place to stay. The staff is friendly and they seem to sincerely ask for suggestions from their guests. I would definitely stay there again.
Verified review

10/10 Exceptional

Great service! Room was wonderful
Verified review

10/10 Exceptional

Brand new hotel - very appealing. Great location convenient to many shops and restaurants. Great service from the staff.
Verified review

10/10 Exceptional

Brand new hotel. Excellent location, spacious rooms and extremely clean.
Verified review

10/10 Exceptional

Beautiful new boutique hotel in old bank- Lots of space ! Will be amazing once renovations are complete with the restaurant and cafe ! Use Campbell ST IN GPS TO FIND! Parking garage is right down Campbell and you can park right outside hotel to load and unload car. Many shops and restaurants within short walk. We loved eating breakfast at Ernie’s super sweet waitress and owner. Really fun town super nice people - came for concert in Salem
Verified review

10/10 Exceptional

The staff were great and the room was beautiful and spacious!
Verified review

10/10 Exceptional

The staff was amazing and friendly, directing me to great restaurants and helpful tips about getting around town. The room looked and felt as if I was the first person to have stayed in the room.
Verified review

10/10 Exceptional

The staff was lovely and the location was perfect. Walkable to everything, including Berglund Center. Windows didn’t have blinds which should be corrected.
Verified review

10/10 Exceptional

Very nice hotel, with excellent staff. Comfortable bed, wifi does sign you out after a certain time. Checking in can be problematic, the loading zone was full of cars when we arrived.
Verified review

10/10 Exceptional

Amazing new boutique hotel w friendly staff.