2/10 Mediocre
22 de abril de 2026
I recently stayed with you on the 18/04 with a checkout of 19/04. In room 23. I had many severe issues with this hotel from the get-go. Firstly you broke our payment agreement which was booked through Hotels.com, the payment was taken the day before arrival which broke the agreement of “pay on the day”. I had messaged you through the website but had no response.
Then upon arrival to our room, we found that the only tap in the room was not sufficient enough to provide water. The plug of the sink did not retain water and the gentlemen from the front desk who was on the 4pm shift came into our room and CONFIRMED that the sink was not a suitable power and that the plug was broken. He told us he “did not know what to say” and had called someone to fix it while we went for dinner and if it wasn’t then to go to “Connor” as he had “other venues to take care of” We left for 4 hours and returned to the same inoperable tap and sink. Then later discovered that the shower was faulty too. We went down to reception to find Connor and who I assume was him, told us he only runs the bar and restaurant and has nothing to do with the hotel and could not fix the issue. He then personally went to buy us bottles of water from the garage oposite the hotel. We had to use this to wash our hands, faces and to drink. This is NOT what I expect for a “deluxe” suite. I should have basic access to water. The chair in the room had huge rips
Isobella
Isobella, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com
