Receptionist, Carmen was amazing, above and beyond helpful.
This should have all been perfect scores.
The hotel location is perfect for the station and near an artsy neighbourhood, which we really enjoyed. As a vegan, there are several excellent vegan restaurants and cafes offering vegan options nearby. The hotel offered vegan options for breakfast.
Lovely quiet, safe feeling location, residential, immediately next to the hotel but no train noise.
Rooms were large, well appointed, spotlessly clean, amazingly comfortable beds, great aircon, but we didn’t use this, because the area was quite enough to have windows open.
Only downside was the state of the place at breakfast, the young man doing breakfast service was hopeless and completely disinterested. He moved like a snail, didn’t clear tables, some guests arrived and he simply watched them, as they needed to sit at dirty tables, I mean, piled with other peoples dirty plates etc, because he wasn’t clearing them as people left and the area is very small, it needs to be cleared away when people leave. The receptionist came and started restocking the buffet, because he seemed oblivious to the many empty containers. He was painful to watch and he needs either intensive training, a sense of pride in his job, or a new one.