Serways Hotel Heiligenroth

Hotel with restaurant, near Motorcycle Museum

Choose dates to view prices

Serways Hotel Heiligenroth puts you within a 10-minute drive of Great Market Square and Neo-Gothic Town Hall. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Also, this hotel is within a short drive of Motorcycle Museum.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
  • Non-smoking
$101
The current price is $108 total
includes taxes & fees
Nov 23 - Nov 24

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double Room

A hotel room with two beds, a desk, and a chair. There is a red accent wall and a white ceiling.

Double Room

7.8 out of 10
Good
(8 reviews)
  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room Single Use

A hotel room with two beds, a desk, and a chair. There is a red accent wall and a white ceiling.

Double Room Single Use

7.6 out of 10
Good
(4 reviews)
  • 20 sq m
  • Sleeps 1
  • 1 Twin Bed

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
A3, Heiligenroth, RP, 56412

What's nearby

  • Nassau Nature Park - 2 min walk - 0.2 km
  • Katholische Kirche St. Petrus und Marcellinus - 13 min walk - 1.2 km
  • Great Market Square - 4 min drive - 5.0 km
  • Emser Therme - 24 min drive - 28.7 km
  • Deutsches Eck - 32 min drive - 31.8 km

Getting around

  • Cologne - Bonn Airport (CGN) - 70 min drive
  • Steinefrenz Station - 7 min drive
  • Niedererbach Station - 7 min drive
  • Goldhausen Station - 13 min walk

Restaurants

  • ‪Coffee Fellows - ‬1 min walk
  • ‪Starbucks - ‬5 min drive
  • ‪Die Mühlenbäcker - ‬4 min drive
  • ‪Cafe Latino - ‬4 min drive
  • ‪Pano - ‬3 min drive

About this property

Serways Hotel Heiligenroth

  • Serways Hotel Heiligenroth puts you within a 10-minute drive of Great Market Square and Neo-Gothic Town Hall. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Also, this hotel is within a short drive of Motorcycle Museum.

At a glance

CHECK-IN
2:00pm
CHECK-OUT
11:00am

Hotel size

    • 31 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM

Special check-in instructions

    • The front desk is open daily from 6:00 AM - 10:00 PM
    • Front desk staffed during limited hours
    • If you arrive at the property after hours, you'll need to check in at an alternate location: [Eni Tankstelle]
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas

Parking

    • Free uncovered onsite self parking
    • Free onsite RV/bus/truck parking
    • Wheelchair-accessible parking on site

Other information

    • Smoke-free property

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Reviews

Serways Hotel Heiligenroth Reviews

7.6

Good

8.2

Cleanliness

6.8

Location

7.4

Staff & service

7.8

Property conditions & facilities

Reviews

Verified review

10/10 Exceptional

Perfect for a one night, on our way through Germany. Clean rooms, nice shower and quiet rooms, although next to the highway
Verified review

6/10 Good

The carpet was dirty and outdated. I liked it was fairly quiet for motorway hotel.
Verified review

6/10 Good

Good accommodation for long distance travellers for one night. Clean but basic.
Verified review

10/10 Exceptional

Great places we will stay again
Verified review

10/10 Exceptional

Great places just what we need .
Verified review

10/10 Exceptional

Awesome Little Hotel
Verified review

8/10 Very good

it was very nice and very quiet
Verified review

8/10 Very good

Basic but ok
Verified review

10/10 Exceptional

👌
Verified review

8/10 Very good

Room could be cleaner
Verified review

8/10 Very good

One day no hot water in shower and poor wifi
Verified review

2/10 Poor

Check in not as described causing great problems
Verified review

2/10 Poor

What to say...

Unfortunately we had not the best experience. We booked and paid via Hotels.com (expedia) a few days earlier a room. When checking in the receptionist informed us Expedia didn't make the payment and we needed to pay, which we did. We contacted Hotel.com call center who tried to get a hold of the hotelmanager to resolve. Unfortunately they were not able to speak to the hotelmanager to resolve the issue. We showed the receptionist our payment to Hotel.com but she was not interested and only followed her own system, no willingness to listen. When my sister called my father for advise, the receptionist started shouting to stop recording the conversation and threatened with the police. My sister was flabbergasted, my father shocked to hear the receptionist shouting and we decided to leave this uncomfortable and aggressive situation. We did our best, spoke German as the receptionist was not able or willing speaking English. Nothing wrong with the hotel, neither the attempts from the hotel.com call center to solve and appologisies we received. You see that you can have a good company, but at the end it are the people working for you that can break your reputation in a second. Hotel.com will for sure solve it and pay back the double payment, it's just unneeded and unnecessary experience burning time of people and creating the wrong memories the hotel staff should have created.
Verified review

6/10 Good

We hebben al vaker bij Serways hotels gelogeerd, maar het was de eerste keer op deze locatie. We hadden 2 kamers. Beide waren zeer oppervlakkig gereinigd. Gelukkig was het bed wel netjes. De kamers waren ruim en erg stil. Je hoort de snelweg niet. Waar ik niet over te spreken ben is de service van het personeel. Inchecken kan volgens de site en het boekingsplatform tot 22u maar dan blijkt om 21u30 dat we al voor een gesloten deur stonden. Het personeel was zichtbaar aanwezig maar liet ons niet binnen. Als alternatief moesten we inchecken bij het verderop gelegen tankstation (10 minuten te voet want je kan niet tegen de rijrichting rijden op de snelwegparking) om daar dan te horen dat je 20 minuten moet wachten tot het personeel van de receptie de sleutels tot bij het tankstation brengt? Ik snap de procedure en respecteer die ook, hoewel ik er vraagtekens bij plaats. Maar lieve mensen, respecteer de eigen openingsuren en wanneer die wijzigen, pas dat ook effectief aan op de website zodat jouw gasten ernaar kunnen plannen. De combinatie prijs-hygiënegebrek-servicegebrek doet me besluiten hier niet meer terug te komen.
Verified review

8/10 Very good

Prima hotelkamer, heerlijke bedden, goed stapelbed. Geen geluidsoverlast. Basic verder, geen koffie en thee dingen, en wifi werkt niet en blijkt al jaren niet te werken. We hebben gewoon beneden gezeten voor de wifi. Alles schoon en netjes. Ontbijt beneden kopen ging prima. Balkon was aan de andere kant van het gebouw en daardoor rustig qua geluid.
Verified review

8/10 Very good

We hadden kamer 108 en die was nu niet bepaald voor 2 personen en je hoorde de autobahn. Dus volgende keer weer een kamer aan de achterkant.
Verified review

8/10 Very good

Goed hotel voor 1 overnachting. Geen gezellige bar of zo.
Verified review

6/10 Good

We arrived on time, as we booked the room and the reception lady, she was not a jerk, completely ignored us! I was really waiting for the room and then I got the key not at the reception but at the gas station. I am very sorry because it is not the first time I have bought this hotel but I think I will stay there next time!!!!
Verified review

6/10 Good

Op de kamer zelf was niet heel veel aan te merken, al had de railing langs het bovenste bed van het stapelbed wat langer gemogen. Internet deed het helaas niet. Nog vervelender was het dat we ‘s nachts erg veel last hadden van mensen die de loopbrug naar de receptie gebruikten. De dame die ons in de avond ontving was zeer vriendelijk, maar dat gold helaas niet voor haar collega die ons hielp bij het ontbijt. Het ontbijt zelf was prima.
Verified review

8/10 Very good

Kamers zijn prima. Familiekamer is een aanrader voor gezinnen. Deze keer was er geen WiFi in het hotel. Hotel blijkt te zijn overgenomen door een ander bedrijf; naam (nog) niet veranderd. Ben beniwued wat het gaat worden. Ontbijt in de Raststätte is prima.
Verified review

6/10 Good

Für den Zweck ok
Verified review

6/10 Good

Eiskaltes Zimmer, super sauber, leicht überteuert

Eigentlich wäre das volle Punktzahl gewesen, wenn da nicht kleinere überflüssige Mängel gewesen wären: + 24h-Rezeption + Sehr nah an A3 + Klinisch rein, super sauber +- Preis etwas überteuert, ist kein Holiday Inn - Heizung ging nicht, bei 8 Grad Außentemperatur - zwar gepflegt, aber etwas altbacken Eigentlich Top Schlafgelegenheit für Transit, aber ohne Heizung nicht empfehlenswert....im Sommer das selbe mit vorhandener Klimaanlage - ohne Fernbedienung nicht nutzbar Fur
Verified review

10/10 Exceptional

Nette kamers.
Verified review

6/10 Good

Personeel mag wel wat vriendelijker zijn maar over het algemeen is het een prima hotel. Kamer is ruim en hadden nu voor het eerst een bank op de kamer dat was zeer aangenaam zodat je niet de hele avond op het bed hoeft te hangen. Douche was wel vreselijk. De knop werkte contra, warme kant was koud en de koude kant was warm. Hierdoor verbrande ik me voeten. Bedden zijn zeer comfortabel, alleen het kussen stelt weinig voor.
Verified review

10/10 Exceptional

Was goed voor 1 nacht , mbt prijs/ kwaliteitverhouding.