8/10
Overall the hotel is fine, but we had a dissapointing experience upon our arrival.
The room that was appoitend to us smelled really badly like cigarettes (in a way that it was like entering an ash tray). When we complained to the staff about this, their reply was: 'just open the windows and spray some deodorant'.
Only after I then threatened to cancel and to find a different hotel, they found a solution and gave us another room.
To me this is not 4 star client friendly service. Overall I wiuld rate this hotel maybe three stars, but not 4.
Jose-Vicente
Viaje de 2 noches