I have stayed at Dylan Apartments a number of times over the past couple of years. There is definitely some rooms in the hotel that are nicer than others. The hotel ignores little things that make a difference, broken light bulbs, no towel racks in the bathrooms, broken toilet tissue roll holders, etc. Kitchenettes are poorly equipped, probably because of attrition due to guests' usage of the crockery, glassware, etc. I have also noticed diminished service by housekeeping during stays. The location is stellar, being within very easy walking distance from the Earls Court tube stop which is on a direct line from Heathrow airport. They seemed to be doing some work to the hotel during my most recent stay, so I hope the fabric of the hotel will be improved. I will probably stay there one more time, giving them a chance to get their act together.