When we arrived on Friday July 3rd, we found that the door to our room was broken, would not lock. Asked front desk to have it fixed or change rooms. We were told that they had no maintenance available until Monday, and that they were fully booked. Told her we would have to cancel our reservations and find another hotel. She said that because we booked through Expedia, we would have to go back through them for a refund. Asked her to contact them, to make sure that I would get a full refund, due to the fact that it was less than 24 hours. She would not do that. Also, both elevators were out-of-service and we were told that they could not get maintenance for the elevators until Monday either. We would need to use the stairs. After carrying our luggage down from the 4th floor, she said that all of a sudden they had a room available on the 3rd floor, so we had to carry our luggage back up the stairs. The hotel itself is nice, modern furnishings, wood floors, good breakfast choices, but the service is terrible. I would expect a hotel like Hilton to have on-call maintenance for any issues that come up, like broken locks and elevators.