We had big hopes for our superior jacuzzi suite given the amount we paid. We tried to fill the jacuzzi but after 10 minutes gave up when there was only as inch of water. The jets were all black annd dirty anyway so a useless feature.
The cabin was in the jungle really and a 5 inch spider crawled up wall in shower! Our patio door in the bedroom didn’t lock. Nice patio but a strong swamp and sewage odor.
Main pool was very cloudy, unswimmable. Chairs broken, cousins weathered, swim up bar not functioning, person fell through grates around pool.
Good parts, Smaller pool was better, front desk and housekeeping staff were great, restaurant staff good, food good but only open until 5. Rooftop open top 8 but more expensive and not as good.
The worst part was the walk up the hill. Once a day is fine but in the heat, you almost felt stuck and it was too busy and hilly for a scooter.
Place need some TLC. Has potential, most we paid and worst accommodation we had in our 3 weeks.