My reservation was for 2 nights. I informed the hotel that my check-in would have been late, after the closure of the reception. Once I arrived, my room was not prepared & was not cleaned at all. I found the bed linen, the towels on the floor and two waste containers full in the room from the previous guest. I took pictures. I couldn't sleep at all. I sent immediately a message to the Hotel to inform them about the situation. No one answered to my message and no one contacted me even the following day. I decided to call them and luckily I could speak with E. Murgia. She was really kind and custom friendly to send someone to prepare my room for the second and last night. I was expecting some compensation for the inconvenience, but the hotel didn't give me any voucher for an additional night, and they let me even pay the city taxes of 4 EUR (even though I made the reception clerk aware about the situation encountered when I did the check-out). Unfortunately, not a good experience.