Hotel 28

Property class: 3.5
Hotel with outdoor pool, near Mercado 28

Choose dates to view prices

When you stay at Hotel 28, you'll be just a 5-minute drive from Mercado 28 and Plaza Las Americas. After splashing around at the outdoor pool, you can unwind with a drink at the pool bar. Also, Cancun Mall and Langosta Beach are within a short drive.
VIP Access

Reviews

9.6 out of 10, Loved by guests
Top-rated by travelers

Popular amenities

  • Airport transfer
  • Free parking
  • Free WiFi
  • Air conditioning
  • Bar

Main amenities (11)

  • Daily housekeeping
  • Outdoor pool
  • Breakfast available
  • Beach towels
  • Pool bar
  • Room service
  • Airport drop-off service
  • Beach shuttle
  • Terrace
  • Air conditioning
  • Limited hour front desk

Feel at home (6)

  • Kitchen
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
  • Minibar
The current price is $35
$47 total
includes taxes & fees
Oct 7 - Oct 8

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Two Bedroom Junior Suite

A modern kitchen with a dining area, featuring a marble floor, a wooden dining table, and black chairs.

Two Bedroom Junior Suite

9.8 out of 10
Exceptional
(9 reviews)
  • 54 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Two Bedroom Deluxe Suite

Room

Two Bedroom Deluxe Suite

  • 54 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Studio Suite

A hotel room with a large bed, wooden headboard, bedside lamps, a small desk with a chair, and a view of the outside through a window.

Studio Suite

9.0 out of 10
Wonderful
(9 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room, 1 Queen Bed, Air conditioning

A narrow hotel room with a bed, bedside lamps, a small table, and a window.

Comfort Room, 1 Queen Bed, Air conditioning

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
AV. XELHA SM 27 MZ 14, LT 13-01, Cancun, QROO, 77509

What's nearby

  • Mercado 28 - 2 min walk - 0.2 km
  • Plaza 28 - 6 min walk - 0.6 km
  • Las Palapas Park - 9 min walk - 0.8 km
  • La Sagrada Familia Parish - 10 min walk - 0.9 km
  • Mercado 23 - 14 min walk - 1.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive
  • Airport drop-off service
  • Beach shuttle (surcharge)

Restaurants

  • ‪Comida Mexicana, Mariscos Y Más - ‬2 min walk
  • ‪Mr. Habañero - ‬3 min walk
  • ‪Pescado con Limón - ‬2 min walk
  • ‪El Morelense - Cecina De Yecapixtla - ‬3 min walk
  • ‪Emara Antojitos Yucatecos - ‬1 min walk

About this property

Hotel 28

  • When you stay at Hotel 28, you'll be just a 5-minute drive from Mercado 28 and Plaza Las Americas. After splashing around at the outdoor pool, you can unwind with a drink at the pool bar. Also, Cancun Mall and Langosta Beach are within a short drive.

At a glance

Hotel size

    • 13 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
    • Minimum check-in age: 16
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 9:00 AM - 9:00 PM
    • Front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 16

Children

    • No cribs (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)

Parking

    • Free secured, uncovered onsite self parking

Transfers

    • Airport drop off on request(available 24 hours)*

Offsite

    • Beach shuttle*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 9:00 AM–11:00 AM
  • Poolside bar
  • Room service (limited hours)

What to do

  • Beach shuttle (surcharge)

Services

  • Front desk (limited hours)
  • Beach shuttle (surcharge)
  • Beach towels

Facilities

  • Terrace
  • An outdoor pool
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Closed captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Tile flooring in room

Room amenities

Be entertained

  • 45-inch Smart TV
  • Digital TV channels
  • Netflix
  • Streaming services

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Premium bedding
  • Memory foam mattress

What to enjoy

  • Individually furnished and decorated
  • Heated floor (bathroom)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 50+ Mbps)

Food and drink

  • Mini-fridge
  • Freezer
  • Kitchen
  • Stovetop
  • Cookware, dishes, and utensils
  • Dining table
  • Kitchen island
  • Paper towels

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Mobile key entry

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

Optional extras

  • Continental breakfast is offered for an extra charge of approximately MXN 150 for adults and MXN 120 for children
  • Airport shuttle service is offered for an extra charge of MXN 850 per vehicle. Maximum occupancy 8
  • Beach shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Property Registration Number 002-025-002585/2026

Also known as

Hotel 28 Hotel
Hotel 28 Cancun
Hotel 28 Hotel Cancun

Frequently asked questions

Is there a pool at Hotel 28?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 10:00 PM.

Are pets allowed at Hotel 28?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel 28?

Yes, there's free self parking.

Is airport shuttle service offered by Hotel 28?

Yes, a shuttle from the hotel to the airport is available. The charge is MXN 850 per vehicle.

What are the check-in and check-out times at Hotel 28?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM. Check-out time is noon.

Is there an onsite casino at Hotel 28?

No, this hotel doesn't have a casino, but PlayCity Casino (20-min walk) and Royal Yak Casino and Sports Book (3-min drive) are both nearby.

What is there to do at Hotel 28 and nearby?

Hotel 28 has an outdoor pool.

Does Hotel 28 have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchen is available in every room, and also includes a coffee maker, cookware, and a freezer.

What's the area around Hotel 28 like?

Hotel 28 is in Downtown Cancun, a short 8-minute walk from Plaza 28 and 11 minutes' walk from Las Palapas Park.

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Reviews

Hotel 28 Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Amenities

9.6

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • The pool was perfectly lovely, clean, and a great place to relax with excellent coffee nearby. (6 reviews)
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From real guest reviews summarized by AI.
Report

Reviews

Verified review

10/10 Exceptional

Very clean and comfy bed with very welcoming and friendly staff.
Verified review

10/10 Exceptional

Cool property - great location for market..lovely staff.
Verified review

10/10 Exceptional

Clean good areas and economic
Verified review

10/10 Exceptional

Clean property, large suites, pool nice,
Verified review

10/10 Exceptional

The rooms were clean and spotless the staff very welcoming and friendly. It was a nice safe spot to stay close to the local area and the market is just across the road. We loved our stay here absolutely amazing. It is well worth a stay if you want to experience the local culture
Verified review

10/10 Exceptional

Everything was great. The room was nice, the staff was wonderful. The location was fun. I would definitely stay there again.
Verified review

10/10 Exceptional

Great hotel in the middle of the town, still quite close to the hotel zone. Rooms are very comfortable and the Staff is very friendly.
Verified review

6/10 Good

Cleanliness location except for the parking. We are only there a couple nights that was great. Regards
Verified review

10/10 Exceptional

The staff was very friendly and the facility very clean!
Verified review

10/10 Exceptional

Modern facility, excellent service and maintenance/ cleanliness at a reasonable price. Great place to stay!
Verified review

10/10 Exceptional

Modern, clean hotel in good location. Friendly, helpful staff.
Verified review

10/10 Exceptional

Like the place and location near the market. Clean place with comfortable amenities.
Verified review

10/10 Exceptional

The hotel is conveniently located near Market 28 and Walmart, with several great cafés within walking distance. The staff are incredibly friendly, helpful, and accommodating. When I lost my phone (completely my own fault), everyone went above and beyond to assist me, especially the reception team. Their kindness and professionalism made a stressful situation much easier to handle, especially as an English speaker with little to no knowledge of Spanish. I truly appreciated their support and hospitality throughout the experience. I highly recommend this hotel and would happily stay here again!
Verified review

10/10 Exceptional

“I had a great stay at Hotel 28. The rooms were clean, the atmosphere was friendly, and the manager Jose and staff were very helpful. I’d definitely recommend it to other travelers.”
Verified review

10/10 Exceptional

Great place to stay quiet safe beds really comfortable staff very helpful and friendly alot of restaurant close by
Verified review

10/10 Exceptional

Great little property. AC worked great. Staff were very friendly and helpful. Some issues at certain times where there was no water, but for us was not an issue.
Verified review

10/10 Exceptional

Room was very clean and had daily housekeeping. AC was nice and cold. Hotel staff were very accommodating.
Verified review

10/10 Exceptional

Staff were very kind and helped us with everything we need. Room was very clean and had everything cleaned each day
Verified review

10/10 Exceptional

For an experience totally different than the hotel zone, Hotel 28 is an excellent base. Staff are super helpful and friendly.
Verified review

10/10 Exceptional

This a new, small, and very nicely appointed hotel. It's quiet, friendly, and located near a small market and a fabulous, authentic Parrilla serving great meats and small dishes. A ten minute walk takes you to Parque de las Palapas, a vibrant community facility full of local families, music, shops, bathrooms, and a children's playground. We enjoyed visiting the hotel strip and beach during the day but were happy to be staying in this lovely neighborhood an Uber ride away Cancun's Las Vegas like vibe.
Parque de las Palapas
The park is full of families on Saturday night.
Small hotel, in the midst of a real neighborhood.
Great grill across the streat.
Verified review

10/10 Exceptional

The facility was very clean and very convenient for the purpose of my trip. Jose was extremely polite and helpful. Definitely recommend this place .
Verified review

10/10 Exceptional

Exceptional service and personnel. One of the finest five-star hotels in Lebanon. Highly recommended.
Verified review

10/10 Exceptional

A hidden gem for travelers looking beyond the beach resorts. Excellent central location, great value for the price, and outstanding service. Highly recommended!
Verified review

10/10 Exceptional

Downtown Cancun

Very beautiful little Motel, only about a dozen rooms. Very private comfortable. Wonderful coffee, bar and continental breakfast of fresh fruit and eggs.
Verified review

10/10 Exceptional

Thank you Miguel Angel for checking in and out efficiently. We only stay over night but the place was very nice and clean.