Hotel Mercy

Property class: 2
Hotel within walking distance of Calle de las Artes

Choose dates to view prices

Hotel Mercy offers a fantastic location, putting you just a 5-minute walk from Lake Atitlán and Calle del Café. Free perks include WiFi and continental breakfast daily between 8:00 AM and 10:00 AM. Also, Calle de las Artes and La Calle de los Sombreros are within just a 10-minute walk.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Free WiFi
  • Non-smoking

Main amenities (2)

  • Garden
  • Limited hour front desk
The current price is $29
$50 total
includes taxes & fees
Oct 18 - Oct 19

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Comfort Single Room

A neatly made bed with a patterned bedspread, two bedside tables with lamps, and a brick-patterned wall.

Comfort Single Room

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room

A hotel room with two wooden beds, a balcony with curtains, a painting on the wall, and a tiled floor.

Double Room

  • Lake view
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Comfort Single Room

A hotel room with a large bed, a view of mountains, and a balcony with a chair.

Comfort Single Room

7.0 out of 10
Good
(2 reviews)
  • Lake view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Double Room

A hotel room with two beds, a wooden floor, a view of the sea, and a balcony.

Family Double Room

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Double Room

A hotel room with two beds, a balcony with curtains, a small table, and a nightstand with a lamp.

Comfort Double Room

  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Double Room

A hotel room with two beds, a balcony, and a view of greenery.

Family Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Double Room

A hotel room with two wooden beds, a wooden desk, a mirror, and a bathroom with a sink.

Family Double Room

  • Lagoon view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Double Room

A hotel room with two beds, a nightstand with a lamp, and a large window offering a scenic view of the sea and mountains.

Family Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Double Room

A hotel room with two beds, a nightstand with a lamp, and a window with curtains.

Family Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Single Room

A bedroom with a brick wall, a large bed with a wooden headboard, two bedside tables with lamps, and a view of a balcony through a large window.

Comfort Single Room

  • Lagoon view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Single Room

A wooden bed with a red and white patterned bedspread, two bedside tables with lamps, a wooden bench, and a large window with a view of greenery.

Deluxe Single Room

  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Single Room

A neatly arranged bedroom with a bed, bedside tables, a chair, and a large window with curtains.

Deluxe Single Room

  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Single Room

A bedroom with a wooden bed, two bedside tables with lamps, a window with curtains, and a view of greenery outside.

Deluxe Single Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Single Room

A bedroom with a wooden bed, a wooden desk, a chair, and a nightstand with a lamp.

Deluxe Single Room

  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
7ma calle 07017, San juan la laguna, solola, San Juan La Laguna, Solola, 07017

What's nearby

  • CHIYA Art Gallery - 2 min walk - 0.2 km
  • Calle de las Artes - 2 min walk - 0.2 km
  • Calle del Café - 2 min walk - 0.2 km
  • La Calle de los Sombreros - 3 min walk - 0.3 km
  • Lake Atitlán - 3 min walk - 0.3 km

Getting around

  • Quetzaltenango (AAZ-Los Altos) - 120 min drive
  • Retalhuleu (RER) - 29.8 miles/48 km
  • La Aurora Intl. Airport (GUA) - 50.9 miles/81.9 km

Restaurants

  • ‪Chicken Bus - ‬3 min drive
  • ‪Sublime - ‬4 min drive
  • ‪The Alegre Pub - ‬4 min drive
  • ‪Coffee San Juan - ‬7 min walk
  • ‪Sababa - ‬4 min drive

About this property

Hotel Mercy

  • Hotel Mercy offers a fantastic location, putting you just a 5-minute walk from Lake Atitlán and Calle del Café. Free perks include WiFi and continental breakfast daily between 8:00 AM and 10:00 AM. Also, Calle de las Artes and La Calle de los Sombreros are within just a 10-minute walk.

At a glance

Hotel size

    • 7 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
    • Check-out time is 11:00 AM

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 9:00 PM
    • Front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)

Parking

    • Free offsite parking within 164 ft

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–10:00 AM

What to do

  • Winery tours nearby

Services

  • Front desk (limited hours)

Facilities

  • Garden

Room amenities

Sleep well

  • Down comforter

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Shower only
  • Soap
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi (speed of 50+ Mbps)

Fees & policies

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts cash.

Also known as

Hotel Mercy Hotel
Hotel Mercy San Juan La Laguna
Hotel Mercy Hotel San Juan La Laguna

Frequently asked questions

Are pets allowed at Hotel Mercy?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Mercy?

No, unfortunately, but there's free parking nearby.

What are the check-in and check-out times at Hotel Mercy?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. Check-out time is 11:00 AM.

What is there to do at Hotel Mercy and nearby?

Hotel Mercy has a garden.

Does Hotel Mercy have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Hotel Mercy like?

Hotel Mercy is a short 3-minute walk from Lake Atitlán and 4 minutes' walk from Calle del Café.

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Reviews

Hotel Mercy Reviews

8.0

Very Good

8.6

Cleanliness

7.2

Amenities

8.2

Staff & service

8.0

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was a nice feature, well-cooked and included with the room price, with a nice variety of options. (9 reviews)
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From real guest reviews summarized by AI.
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Reviews

Verified review

8/10 Very good

For the price it was good. Breakfast was included which was nice. Not to far from center area of town. Staff was nice
Verified review

8/10 Very good

The view and stay were great overall. Staff was very accommodating
Verified review

10/10 Exceptional

This hotel is a great option with a top location. The room was big enough, the staff very friendly and the included breakfast was a nice feature. The town is tiny and you can walk anywhere, but we discovered a shortcut behind the property that took us to the pier, that was very useful on our way back to Panajachel.
Verified review

8/10 Very good

The room was great
Verified review

10/10 Exceptional

Room 1 has a good view of the lake and patio furniture for the perfect evening drink.
Verified review

10/10 Exceptional

Staff is very helpful, rooms are clean and comfy
Verified review

10/10 Exceptional

I enjoyed staying at Mercy Hotel the staff were very kindly and welcoming to me. I highly recommend you for your next trip in San Juan La Laguna.
Verified review

8/10 Very good

It was a very nice place very quiet. We got there after hours we were able to go in through the back door to the facility. We rang the bell, and the guy gladly came out to help us.
Verified review

8/10 Very good

The hotel is nice and customer service is great. One downfall is that you must shower during daylight to get hot water. There is also not much insulation in the walls, and lots of barking dogs around. But for the price its a nice place.
Verified review

10/10 Exceptional

Staff was very nice and hard working. Breakfast was really good included with price of room but you can add to it for additional cost. It was well cooked. Very nice view. It seems they are renovating and expanding hotel. No AC or tv but the view was amazing
Verified review

8/10 Very good

The hotel room was fine and having the free breakfast was really nice. We needed to communicate with them before we arrived due to a flight delay and we were hoping to get a partial refund for one night as it was refundable before a certain date and we couldn’t arrive on the date planned. However, communication with them was next to impossible, which was really stressful and so we couldn’t change the reservation. It was also really noisy outside the hotel overnight due to things beyond their control like fireworks, roosters, and dogs howling, but worth noting you might want to bring earplugs
Verified review

10/10 Exceptional

Lovely family run hotel

This is a nice new hotel in San Juan, and very reasonably priced. The staff are all friendly and welcoming, and the area feels very safe and full of locals. It's a short walk into town or down to the pier. The rooms are large with nice high ceilings and you can sit out on wicker rocking chairs to enjoy the outside. No biting bugs due to altitude so you can relax! It would be nice to have a few hooks in the room to hang towels, coats etc.
Verified review

8/10 Very good

We were a little bit sceptical about this hotel because it is relatively new - but we loved our stay and would recommend it! The staff is very kind and helpful; the hotel has recently introduced free breakfast coffee, which is delicious and made to order. It is very well located to the centre of San Juan and it has a beautiful view of the lake and mountains. It’s clear that the staff are still working on improving the hotel but there is no active construction going on right now. The shower was not very hot, and did not drain very well, but otherwise, we really enjoyed our stay!
Verified review

10/10 Exceptional

Breakfast was fresh and tasted great. Very peaceful place nice view.
Verified review

6/10 Good

This hotel is just fine, but it's a bit of false advertising. The building is still under construction, and the walking path to the main strip of San Juan is
Verified review

8/10 Very good

Really great place
Verified review

8/10 Very good

Complimentary breakfast was good. Room was okay. The hotwater was very slow running due to the shower head being electric (on demand hot water)
Verified review

10/10 Exceptional

Great Custumer Service
Verified review

10/10 Exceptional

Very nice
Verified review

2/10 Poor

The hotel was undergoing construction during my stay. This was obviously undisclosed and taking place right above my head, starting in the very early hours of the morning. Every time we tried to talk to someone about it to see if they could move us to a new room where it wasn't above our heads, they would say that that day was the last day construction was happening. This wasn't true. The showers are also dodgy with wires showing. The hot water didn't work for half of our stay. They did try to fix it, but then it would only work if the pressure was down extremely low. We still didn't get an offer to switch rooms.
Verified review

6/10 Good

The only 2 things, room was very hot day and night, and they are not ready for power outage, if they're able to do something about this I would definitely come back to stay again...
Verified review

6/10 Good

Better customer service. They don't have or don't know the information about the place. They're not professional. Improve the parking.
Verified review

8/10 Very good

The hotel itself was lovely, but our door was hard to close. You had to really slam it for it to lock. It would have been nice to have coffee and breakfast available in the morning. I had to go out and try to find coffee in fhe morning. Most other places in the area offer free breakfast included in the price of the room. Otherwise it was nice.
Verified review

2/10 Poor

Would not recommend staying here. Room was unclean and the shower kept leaking and flooding the room. We were only given 1 bath towel to share between 2 people. Location is not the nicest and very loud at night, making it difficult to sleep.
Verified review

2/10 Poor

The wifi doesnt work, no one speaks englisb