WARNING: BED BUGS. Long story short do NOT book with this hotel. First of all, we booked for three people and when we arrived there was only one bed made for two people and only two towels available. We contacted the hotel, had to beg and complain almost the whole day. By nighttime, we had fixed our own alternative and suddenly someone knocks on the door and just drops linens and towels on me and runs away. I have never in my life experienced such bad behaviour and little interest to help from so called "hotel" staff. You can't call yourself a hotel, not have a recrption, and not answer any messagets. This is also really only the beginning. During night two we found monster bed bugs, huge, disgusting and many bugs. We tried to contact the hotel, to no avail. After a long and awful night speaking to incurance and hotels.com Hotels finally relocated us, we have not yet heard from Britannia Hyde Park Hotel PLI. We are still not "safe" this hotel ruined our London trip for us. We can't relax until we are home and can wash or freeze our stuff. This hotel should be permanently closed.