I’m sorry to say that our stay at the AC Hotel Wichita fell well below expectations. Check-in was listed as 3 PM on the website and was also confirmed by the front desk staff. We arrived around 4:15 PM and were told that our room was not ready yet, but that it should only be about a 10 minute wait. After waiting 15 to 20 minutes, we checked back with the front staff and were told the room still wasn’t ready. A few minutes later, we were finally given our room keys. Unfortunately, when we got to the room, the beds had not been made. I tried calling the front desk, but no one answered, so I went back downstairs, only to discover that one of our room keys wasn’t working properly on the elevator. When I explained that the beds were unmade, I was told they were clean, but that housekeeping had been unable to finish making them. Someone was eventually sent up with fresh bedding and remade the beds, which I appreciated.
The hotel itself has a lot of character, and the staff members we interacted with were friendly. However, for the price point, the overall experience was disappointing. In addition to the check-in and housekeeping issues, our room was very noisy throughout the night due to street traffic, and there seem to be very little soundproofing. What was most disappointing with that no apology, acknowledgment of the inconvenience, or accommodation was offered despite the multiple issues we encountered.
Unfortunately, based on this experience, I would be hesitant to return