10/10 Exceptional
May 16, 2025
Accountability
I enjoyed everything, clean and luxurious. Room service was good. Would have loved to have an indoor jacuzzi, that's definitely not a deal breaker. Everything was in order until we left items in our room and had to turn back to retrieve them. The room was already stripped, our items removed and the workers acted clueless to the acknowledging the items were ever there. The loss and prevention manager gave the impression that there was nothing he could do, stating he could only ask and not accuse. After making it obvious I was not just going to walk away from this, the item appeared all from different areas. The loss and prevention manager said, "it was my lucky day". There should be more accountability with checks and balances in loss and prevention with this department of the hotel. Overall great stay.
Daryel
Daryel, 2-night trip