4/10
Disappointed with the hotel. Looks nice from the photos and from outside. Hotel staff is polite and helpful, however the hotel room is poorly maintained and not well maintained. Housekeeping also doesn’t seem complete, with no vanity items(eg cotton pads) at all, and water is also provided only on first day despite staying for 4 nights. Window catch is also spoilt so the window cannot be totally sealed. Also, the hotel said that 10% discount will be provided to hotel guests who dine at their restaurant (called Veneto Restaurant). When we dined there, we had made reservations beforehand and though the service seem
Pleasant and friendly, no discount was given. We asked once while
Paying the bill and were told that discount was already given. However we were not given a proper receipt, only had the total
Amount on the receipt with no breakdown. When we asked a second time, for the actual receipt with the items we ordered (instead of just a one-liner total), the waitress told us that she has thrown the receipt away and is not able to generate a copy for us. She asked us why we needed it and we thick-skinnedly explained again that we thought no discount was given to us. Again, the same waitress assured us discount was already given. We paid the amount as charged anyway but computed the bill on our own and realised that we were not given the discount, despite us asking twice and the restaurant confirming twice that they already did.
Sarah
Viaje de 4 noches
