Located on a white sand beach, Iberostar Waves Tucán - All Inclusive offers an idyllic retreat. Soak up the sun with scuba diving and kayaking activities or unwind at one of 8 restaurants, including Japanese cuisine. With a spa offering manicures and massages, fitness classes at the gym and free in-room WiFi you'll be living your best life.
Reviews
8.68.6 out of 10
Excellent
Popular amenities
Bar
Non-smoking
Free parking
Main amenities (12)
Daily housekeeping
On the beach
8 restaurants and 2 beach bars
2 poolside bars and 5 bars/lounges
Full-service spa
4 outdoor pools
Free children's club
Free supervised childcare
2 outdoor tennis courts
Fitness center
Sauna
Steam room
Feel at home (6)
Children stay free
Free cribs/infant beds
Babysitting (surcharge)
Children's pool
Children's club (free)
Playground on site
Why we love this property
Beachside bliss
Crystal-clear waters and white sand await at this all-inclusive beachfront hotel. Guests can windsurf, kayak, or snorkel while beach bars serve refreshments.
Tranquil spa getaway
Spa treatments await in couples rooms and outdoor areas of this full-service spa. The property features a sauna, steam room, and Turkish bath.
Luxury coastal hideaway
Discover tranquil gardens at this luxury waterfront retreat. Bordered by a nature reserve, the beach-side setting creates a perfect scenic escape.
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
What's nearby
Quinta Avenida - 4 min drive - 3.6 km
Playa del Carmen Maritime Terminal - 4 min drive - 3.6 km
Xplor Theme Park - 5 min drive - 5.7 km
Playa del Carmen Main Beach - 5 min drive - 4.3 km
Xcaret Eco Theme Park - 9 min drive - 7.7 km
Getting around
Cancun Intl. Airport (CUN) - 53 min drive
Cozumel Intl. Airport (CZM) - 12.4 miles/20 km
Restaurants
Viva Wyndham Maya - 9 min walk
Bar Arrecife - 12 min walk
La Terraza - 9 min walk
Festival Grand Buffet - 8 min walk
rosa roja - 5 min walk
About this property
Iberostar Waves Tucán - All Inclusive
At Iberostar Waves Tucán - All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be within a 15-minute walk of Playacar Beach. 4 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Bonsai, one of 8 restaurants, serves Japanese cuisine and is open for dinner. Other highlights at this luxurious property include 2 beach bars, a free kid's club, and a fitness center. The pool and helpful staff get great marks from fellow travelers.
All inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
À la carte meals and snacks included
In-room minibar (all beverages included)
Activities and facilities/equipment
All non-motorized water sports are included.
Water activities
Kayaking
Sailing
Snorkeling
Windsurfing
Land activities
Fitness facilities
Tennis
Volleyball
Lessons/classes/games
Aerobics
Entertainment
Onsite entertainment and activities
Property amenities
Food and drink
8 restaurants
5 bars/lounges
2 beach bars
2 poolside bars
Swim-up bar
Snack bar/deli
Water dispenser
Traveling with children
Children stay free (see details)
Free children's club
Children's pool
Playground
Free supervised childcare/activities
What to do
On the beach
Tennis
Fitness classes
Yoga classes
Kayaking
Scuba diving
Windsurfing
Shopping
Pool table
Ecotours nearby
Golfing nearby
Snorkeling nearby
Working away
Meeting rooms
Conference space
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Beach sun loungers
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Romance packages
Facilities
ATM/banking
Safe-deposit box at front desk
Garden
Picnic area
Terrace
Fitness center
4 outdoor pools
Bicycle parking
Full-service spa
2 outdoor tennis courts
Sauna
Massage/treatment rooms
Steam room
Banquet hall
Accessibility
Wheelchair accessible
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Hand-held showerheads
Well-lit path to entrance
Smooth flooring in room
Room amenities
Be entertained
Flat-screen television
Satellite TV channels
Home comfort
Air conditioning
Ceiling fan
Free stocked minibar
Coffee/tea maker
Iron/ironing board (on request)
Sleep well
Blackout drapes/curtains
Free crib/infant bed
Bed sheets provided
Freshen up
Shower only
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
Desk chair
Food and drink
Dining table
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Eco-friendly cleaning products provided
LED light bulbs
Composting
Recycling
Special features
Spa
The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Dining
Bonsai - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.
Mare Nostrum - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Uxmal Restaurante - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Reservations are required. Open daily.
La Hacienda - This restaurant serves dinner only. Reservations are required. Open daily.
Tulum - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: MXN 50.91 per accommodation, per night
Optional extras
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
In-room babysitting is available for an extra charge
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property uses eco-friendly cleaning products.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Waves Tucán All Inclusive
Iberostar Waves Tucán - All Inclusive Playa del Carmen
Iberostar Waves Tucán - All Inclusive All-inclusive property
Frequently asked questions
Does Iberostar Waves Tucán - All Inclusive offer free cancellation for a full refund?
Yes, Iberostar Waves Tucán - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Iberostar Waves Tucán - All Inclusive?
Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Iberostar Waves Tucán - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Iberostar Waves Tucán - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Iberostar Waves Tucán - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Iberostar Waves Tucán - All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (7-min drive) is nearby.
What is there to do at Iberostar Waves Tucán - All Inclusive and nearby?
Have fun with onsite activities like kayaking, windsurfing, and scuba diving and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Iberostar Waves Tucán - All Inclusive also has 2 poolside bars, 2 beach bars, and a sauna, as well as a steam room, a picnic area, and a garden.
Are there restaurants at or near Iberostar Waves Tucán - All Inclusive?
Yes, there are 8 onsite restaurants, featuring Japanese cuisine.
What's the area around Iberostar Waves Tucán - All Inclusive like?
Iberostar Waves Tucán - All Inclusive is located on the waterfront in Playacar, a short 4-minute walk from Piste Cyclable sur Paseo Xaman-Ha and 12 minutes' walk from Playacar Beach. Travelers say the area is walkable and good for families.
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Reviews
Iberostar Waves Tucán - All Inclusive Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2
Cleanliness
8.0
Location
9.0
Staff & service
9.4
Eco-friendliness
8.6
Property conditions & facilities
What guests liked
The beach at this property is beautiful, clean, and great for swimming with plenty of wildlife and activities. (98 reviews)
The pool was described as fabulous, beautiful, and big, with many reviewers enjoying their time by the pool. (61 reviews)
The all-inclusive service offered a wide variety of food options, excellent selection of drinks, and great value for the price. (12 reviews)
From real guest reviews summarized by AI.
Popular mentions
Service staff
Food
Room
Beach
Restaurant
Buffets
Animals
Drinks
Wildlife
Entertainment
Reviews
10/10 Exceptional
May 17, 2025
Amazing hotel, excellent food and service.
Sergio
Sergio, 6-night trip
10/10 Exceptional
Jun 24, 2025
The property was beautiful. Great food! Staff were amazing!
Oscar L
Oscar L, 4-night trip
10/10 Exceptional
Jun 26, 2025
Second time staying here and both were excellent experiences. Beautiful grounds and the staff are so friendly and work so hard. Looking forward to returning soon.
Melissa
Melissa, 4-night trip
8/10 Very good
Jun 8, 2025
Nice and clean property. Staff is very friendly and helpful.
Jonathan
Jonathan, 5-night trip
10/10 Exceptional
Jun 13, 2025
Well kept and friendly. The wildlife is a huge bonus to the property.
Nathan
Nathan, 4-night trip
10/10 Exceptional
Jul 5, 2025
I cant express my gratitude with the staff of this resort every one of the staff members went above and beyond to make you feel welcomed and like
Lisbeth
Lisbeth, 5-night trip
10/10 Exceptional
Apr 3, 2025
The whole family had a great time, staff, food and cleanliness was great.
Anthony
Anthony, 9-night trip
8/10 Very good
Jun 3, 2025
The staff was great. The property is clean and well taken care of.
Tara
Tara, 5-night trip
10/10 Exceptional
Apr 9, 2025
The staff was very accommodating and the hotel was beautiful.
Esmeralda
Esmeralda, 3-night trip
10/10 Exceptional
Jun 24, 2025
Lots of animals and natural habitats
Roberto
Roberto, 5-night trip
10/10 Exceptional
Mar 7, 2025
Lovely resort on a beautiful beach.
Jessica Heather
Jessica Heather, 7-night trip
10/10 Exceptional
Mar 12, 2025
The view and food are terrific.
Verified traveler
4-night trip
8/10 Very good
Jun 24, 2025
Food was excellent, 99% of the staff was very helpful and a pleasure to talk to. Only real negative was them trying to push the coupons on you.
Tim
Tim, 4-night trip
10/10 Exceptional
Apr 6, 2025
We had a wonderful relaxing experience at this resort. The gardens were exceptional and our children thoroughly enjoyed rhe seeing the local wild monkeys.
Sean
Sean, 6-night trip
6/10 Good
Jul 6, 2025
Location was good with access to the beach and employees with a good customer service approach. Room was outdated, it has a door between rooms and main door with locks in very bad conditions.
Aleck
Aleck, 3-night trip
10/10 Exceptional
Mar 24, 2025
The entertainment was great but still gave you time to relax and enjoy the beach/pool.
Kevin
Kevin, 5-night trip
10/10 Exceptional
May 26, 2025
Overall, it was a great stay. Many amenities, beautiful place and staff is amazing. In our bedroom, mini bar was not working properly and no working ice machine - but those were things we managed. Definitely would recommend and go back
Cynthia Rodrigues
Cynthia Rodrigues, 4-night trip
10/10 Exceptional
Apr 28, 2025
Nice , family oriented resort , lots of kids , food was good , little old rooms but location and jungles and animals it was very cool but peacocks gets a little noisy ( mate season) , stuff is amazing , Thanks Daniel
Good experience
Alex
Alex, 7-night trip
10/10 Exceptional
Jun 18, 2025
The animals on property were a big hit for our adult children and ourselves! The dining options were awesome (esp Japonese!) We loved every staff and wish we could have stayed! We were there during a time of high sargassum and this was not even an issue as we had so much to do on property. The beach/sand was still beautiful, the pool was awesome and so many activities. I highly recommend!
Jennifer
Jennifer, 4-night trip
10/10 Exceptional
Jun 1, 2025
The beach is great. They keep the beach clean if there’s sargazo. The food is very good. The facilities and rooms are clean. The entertainment is fun. The wild life around the green areas of the hotel is magical. We enjoyed our family vacation in this place. It has something to offer for people of all ages.
Lourdes
Lourdes, 5-night trip
10/10 Exceptional
May 10, 2025
We spent 6 days and 5 nights at the Iberostar Tucan and it was great. Food and drinks were fantastic. The atmosphere of the beach and the employees were great and always energetic. We visited different restaurant every day for lunch and dinner. The Mediterranean had a very long line for food so we went to one of the dinner buffets.
Joshua
Joshua, 5-night trip
10/10 Exceptional
Dec 8, 2024
Beautiful property, clean beach, tasty food, great entertainment, perfect location to relax and enjoy nature's beauty.
Margarita
Margarita, 5-night trip
10/10 Exceptional
Mar 30, 2025
All inclusive was amazing. Didn’t have to worry about nothing
Patricia
Patricia, 4-night trip
8/10 Very good
Aug 1, 2025
Beautiful, great food, poor sun bed availability
Food was amazing, the choice of restaurants is fantastic, such variety. Resort with the jungle in the middle was great, we had peacocks walking around us on the beach and at the pool! It’s a beautiful place. Rooms are nice, balconies shaded but slightly dated.
Staff are cleaning, painting and gardening all the time keeping the resort at its best.
Only let downs were the sun beds are all reserved very early and the staff accept money to reserve them for you. The people next to us one day paid $100 to reserve for 2 weeks. It’s poor. Also, the resort ‘credit’ you receive is actually 25% discount when you spend $100!
No kids entertainment in the nights and some things are payable.
We would recommend but wouldn’t return due to the sun beds.