2/10 Mediocre
11 de febrero de 2026
There is so much amiss with The Old Mill Hotel that it’s difficult to know where to begin. Here are a few lowlights:
The most unwelcoming ‘welcome’ email ever, announcing a £10 car park charge & £30 hold on a credit card for damage & incidentals (later advised that the hold will remain for 7 - 10 days after departure); a cold room with heating turned off: a damp feel to the bedsheets: the most uncomfortable bed and pillows ever; what seems to be a plastic sheet between the mattress & linen; two bedside lights not working so the only lighting is a harsh stark overhead light; an incredibly small room; a mattress that does not fit the bed base; thin walls so that every conversation, toilet flush & tv channel seems to be happening in the room.
I did not sleep, a combination of the uncomfortable bed & the noise. Several times I woke to with a start convinced someone was entering the room, the sounds of doors opening & closing was loud & clear in the bedroom.
It has grieved me that a stay to be close to Bath has been marred by this awful experience, with reviews that seem to gloss over or ignore the hotel’s many failings.
Finally, the two members or staff I met (with a sign on reception saying to bear with them through staff shortages) seem to have given up any attempt at customer service. Perhaps they do not expect anything positive back from engaging in conversation with hotel guests.
Heather
Heather, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com
