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Wish Serrano Resort

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Welcome to Wish Serrano Resort in Gramado Centro, where family-friendly luxury meets entertainment. Indulge in a body scrub at Pocahy Zen Spa or take part in activities like archery and volleyball on site. Connect to free WiFi, savor breakfast buffets and barbecue at the 4 restaurants, and enjoy live shows.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free breakfast
  • Spa
  • Pet friendly
  • Parking available
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Outdoor tennis court
  • Fitness center
  • Sauna
  • Steam room
  • Valet parking
  • Children's pool
  • Hot tub
  • Pool bar

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on site
  • Television
The current price is $83
$94 total
includes taxes & fees
May 26 - May 27

Why we love this property

Work meets play
Located in the city center's business district, this hotel offers a business center and meeting room. After work, guests can enjoy spa services and happy hour.
Dining for every taste
This hotel offers 4 restaurants including a barbecue spot, plus a cafe and bar for varied dining options. Free buffet breakfast starts each day.
Mountain spa retreat
A full-service spa offers massages, facials, and body scrubs at this mountain hotel. Steam rooms, hot tubs, and saunas create a blissful escape.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Premier Room, Balcony

Premier Room, Balcony | Premium bedding, minibar, in-room safe, desk

Premier Room, Balcony

8.8 out of 10
Excellent
(14 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, desk

Junior Suite

9.4 out of 10
Exceptional
(8 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Standard Room, Annex Building

Standard Room, Annex Building | Premium bedding, minibar, in-room safe, desk

Standard Room, Annex Building

9.0 out of 10
Wonderful
(38 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Junior Suite, Balcony

Junior Suite, Balcony | Premium bedding, minibar, in-room safe, desk

Junior Suite, Balcony

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Executive Suite

Executive Suite | Premium bedding, minibar, in-room safe, desk

Executive Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 1 Double Bed, 1 Twin Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Premiere

Premiere | Premium bedding, minibar, in-room safe, desk

Premiere

9.2 out of 10
Wonderful
(13 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Family Room

Family Room | Premium bedding, minibar, in-room safe, desk

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

Similar properties

Front of property
Buona Vitta Gramado Resort & Spa by Gramado Parks
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  • Pool
  • Free breakfast
  • Spa
  • Parking available
9.2 out of 10, Wonderful, 1,002 reviews
The price is $74
$84 total
includes taxes & fees
May 26 - May 27
Buona Vitta Gramado Resort & Spa by Gramado Parks
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About the neighborhood

Map
Av das Hortensias, 1480, Gramado, RS, 95.670-138

What's nearby

  • Rua Torta - 1 min walk - 0.1 km
  • Gramado Central Avenue - 1 min walk - 0.2 km
  • Sao Pedro Church - 4 min walk - 0.4 km
  • Gramado Covered Street - 6 min walk - 0.5 km
  • Mini Mundo - 6 min walk - 0.5 km

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 84 min drive
  • Salgado Filho Intl. Airport (POA) - 113 min drive

Restaurants

  • ‪Cantina Pastasciutta - ‬4 min walk
  • ‪Garda Restaurante - ‬2 min walk
  • ‪Felsen Cervejaria - ‬3 min walk
  • ‪Maison de la Fondue - ‬3 min walk
  • ‪Madero - ‬3 min walk

About this property

Wish Serrano Resort

Wish Serrano Resort offers a great location, putting you within just a 10-minute walk of Gramado Covered Street. You can grab a bite to eat at one of the 4 restaurants and visit the spa to be pampered with massages, facials, or mani/pedis. Other highlights at this luxurious hotel include an indoor pool, an outdoor pool, and a poolside bar. The helpful staff and location get good marks from fellow travelers.

At a glance

DONE

Hotel size

    • 258 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (8 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Parents must have child's birth certificate and photo ID*
    • Babysitting*
    • Supervised childcare*
    • Children's club*
DONE

Pets

    • Pets allowed (dogs only, 1 total, up to 22 lbs per pet)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite valet parking (BRL 50.00 per day)
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast 6:00 AM–10:30 AM on weekdays and 6:00 AM–11:00 AM on weekends
  • 4 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)

What to do

  • Tennis
  • Basketball
  • Volleyball
  • Archery
  • Concerts/live shows
  • Shopping
  • Pool table
  • Rafting nearby

Working away

  • Business center
  • Meeting room
  • Conference space (11119 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Pool loungers

Facilities

  • 3 buildings/towers
  • Built in 1976
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Fireplace in lobby
  • Fitness center
  • An outdoor pool
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible path to elevator

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Pocahy Zen Spa. Services include facials, body scrubs, body treatments, and manicures and pedicures.

Dining

Maggiore Lounge e Bar - This bar serves light fare only. Happy hour is offered.
The Grill - This steakhouse specializes in barbecue and serves lunch and dinner. Open daily.
Garda - This restaurant serves breakfast, lunch, and dinner. Open daily.
Forneria di Como - This theme restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Service fee: 10 percent

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Children's club access is available for an extra charge
  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of BRL 135.00 per pet, per day

Parking

  • Valet parking costs BRL 50.00 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club

Also known as

Serrano Convenções
Serrano Convenções Gramado
Serrano Resort
Serrano Resort Convenções
Serrano Resort Convenções Gramado
Wish Serrano Resort Gramado, Brazil
Serrano Hotel Gramado
Wish Serrano Convention
Wish Serrano Convention Gramado
Wish Serrano Resort Convention
Wish Serrano GJP Hotel Gramado
Wish Serrano GJP Hotel
Wish Serrano GJP Gramado
Wish Serrano GJP
Serrano Resort Convenções SPA
Wish Serrano Hotel Gramado
Wish Serrano Hotel
Wish Serrano Gramado
Wish Serrano
Wish Serrano Resort Convention Gramado
Wish Serrano BY GJP
Wish Serrano
Wish Serrano Resort Hotel
Wish Serrano Resort Gramado
Wish Serrano Resort Hotel Gramado

Frequently asked questions

Does Wish Serrano Resort offer free cancellation for a full refund?

Yes, Wish Serrano Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Wish Serrano Resort?

Yes, there's an indoor pool, an outdoor pool, and a children's pool.

Are pets allowed at Wish Serrano Resort?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of BRL 135.00 per pet, per day. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Wish Serrano Resort?

Yes. Valet parking costs BRL 50.00 per day.

What are the check-in and check-out times at Wish Serrano Resort?

Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Wish Serrano Resort and nearby?

Have fun with onsite activities such as archery, and improve your game on the tennis courts. Additional recreation onsite includes basketball and volleyball. Indulge in a treatment at the spa and soothe your senses in the hot tub. Wish Serrano Resort also has an outdoor pool, a sauna, and a steam room, as well as an arcade, a picnic area, and a garden.

Are there restaurants at or near Wish Serrano Resort?

Yes, there are 4 onsite restaurants, featuring barbecue.

What's the area around Wish Serrano Resort like?

Wish Serrano Resort is in Gramado Centro, a short 6-minute walk from Gramado Covered Street and 2 minutes' walk from Gramado Central Avenue. Travelers say this hotel is in a good location.

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Reviews

Reviews

9.0

Wonderful

9.4

Cleanliness

9.0

Amenities

9.2

Staff & service

9.0

Property conditions & facilities

Reviews

Verified

10/10 Exceptional

Excellent apartment! Staff very friendly and helpful! Everything was great!
Denize, 3-night trip
Verified

8/10 Very good

Good hotel
Caio, 6-night trip
Verified

8/10 Very good

Well located within easy walking distance of the main street. Please stop offering a facilities tour with the excuse of selling "vacation club", "time-share", and similar products to guests just arriving after check-in.
Leonardo, 1-night trip
Verified

10/10 Exceptional

Exccellent hotel. We loved
Lourdes C R, 2-night trip
Verified

10/10 Exceptional

Wonderful breakfast, staff very friendly, very well located, perfect spot in Gramado. Recommend it.
Cesar Renato, 2-night trip
Verified

6/10 Good

ok
Leonardo, 2-night trip
Verified

10/10 Exceptional

Excelente
CARLOS A, 4-night trip
Verified

10/10 Exceptional

Yes
Fernando, 7-night trip
Verified

10/10 Exceptional

Tudo ok
Rosa Meire, 6-night trip
Verified

4/10 Fair

From being hustled for a free “gift” aka timeshare presentation, which I assumed was the VIP perk into no room upgrade, having a card key door that took easily a good 5 minutes to open, and emphasis on quantity not quality of the experience, I would never go back
Gabby, 1-night trip
Verified

4/10 Fair

This time I was very disappointed with the staff and room, and how unwilling the staff was to help and how the room staff talked to us and how they( within themselves in our room and in front of us would talk about their shift hours, how it was time to go home, how they wouldn't stay overtime and how it was up to the management to find another staff for those times.
sharmila, 5-night trip
Verified

6/10 Good

Escrevo esta avaliação com muito cuidado, porque minha história com o Wish Serrano vai muito além de uma hospedagem comum. São mais de 13 anos de vínculo, dezenas de estadias e incontáveis lembranças. Sempre considerei o Serrano meu lugar em Gramado. Ao longo de todos esses anos, a piscina interna aquecida sempre foi um dos principais motivos das nossas escolhas pelo hotel. Ela nunca foi apenas lazer, mas parte da experiência e das memórias construídas aqui. Por isso, ficou muito claro para nós quando percebemos que a piscina e a hidromassagem estavam muito frias. Não foi impressão: conhecemos muito bem o padrão do hotel e a temperatura habitual da piscina. Inclusive, outros hóspedes comentavam a mesma situação. Tenho certeza de que isso não estava relacionado ao frio externo, pois já estivemos hospedados em períodos muito mais frios e a piscina sempre esteve perfeitamente aquecida. Após nosso contato, fomos informados pelo setor de qualidade que havia um problema na caldeira. Recebemos como alternativa uma massagem e hidro no SPA, gesto que reconhecemos e agradecemos. Porém, duas horas de SPA não substituem três diárias de descanso e piscina — justamente um dos motivos principais da nossa escolha. A maior frustração não foi o problema técnico, mas a sensação de que a solução não compensou a experiência perdida. Pela primeira vez em muitos anos, saímos levando mais frustração do que lembranças.
Emerson, 3-night trip
Verified

8/10 Very good

Hotel antigo mas muito bonito, café fa manha com bastante opção. Quartos com acustica muito ruim, dava para ouvir todo barulho dos outros quartos e dos corredores.
Amanda, 1-night trip
Verified

8/10 Very good

Estacionamento muito caro para ter o carro ao tempo!
Vilson, 2-night trip
Verified

6/10 Good

No local a estrutura e os funcionários foram bons (apesar de não ter roupão no quarto, o que foi ruim tendo em vista que tivemos que ir de roupa para a piscina aquecida, e retornar ao quarto de roupa por cima da roupa de banho molhada)! Fomos comemorar aniversario de casamento e tentei solicitar serviço de quarto especial para a chegada e não consegui, ninguém respondeu ou atendeu o pedido. Foi um pouco decepcionante pois se acompanhar pela rede social, fazem isso para a maioria dos hospedes, mas talvez somente para quem reserve diretamente com eles!
Thalis, 1-night trip
Verified

10/10 Exceptional

Cafe da manhã maravilhoso, hotel com muitas opcoes de lazer e atendimento perfeito.. unica coisa a pontuar, dos quartos é possivel ouvir todo barulho do corredor e isso incomoda um pouco mas nada que nao faça a estadia ser maravilhosa
JULIANA, 2-night trip
Verified

8/10 Very good

Camareira Lira excelente, quarto ótimo, café da manhã a desejar, academia boa, instalações antigas requerem reparos e manutenção
Maria C, 2-night trip
Verified

10/10 Exceptional

O café excelente! Equipe atenciosa. Lugar maravilhoso.
Marcelo Leal, 2-night trip
Verified

10/10 Exceptional

Magnífico café da manhã . equipe bem treinada.
Mauro, 1-night trip
Verified

10/10 Exceptional

Muito bom parabéns pelo atendimento e pela equipe de funcionários
Ricardo, 2-night trip
Verified

10/10 Exceptional

Achei sensacional, desde o atendimento a estrutura do resort. Localidade perfeita. E gostei bastante da piscina, que não era tão rasa.
DANIEL, 2-night trip
Verified

8/10 Very good

Acomodações e limpeza pontos fortes, mas a cobrança de estacionamento para hóspedes é desnecessária!
Claudio, 3-night trip
Verified

10/10 Exceptional

Quarto amplo, cama confortável, roupa de cama de excelente qualidade, funcionários simpáticos e funcionais .
DAYSE, 5-night trip
Verified

8/10 Very good

Hotel bem localizado, equipe de funcionarios prestativos, café da manhã excelente, várias opções de lazer no estabelecimentos.
Jorge, 1-night trip
Verified

10/10 Exceptional

Perfeito. Muito bom. Café da manhã espetacular. Tudo ótimo! Atenciosos.
Adagir, 1-night trip