2/10 Mediocre
28 de septiembre de 2025
Dingy hotel
Formerly known as Regin Hotel, the hotel is located in a very old building. Even though it has been taken over by another company, the rooms are small and bare. The sheets are dusty and the blankets are dubious. There was hair left on the blankets from the previous users.
We were in the room for less than 20 minutes before making the decision to check out. We couldn't make ourselves stay overnight in the room.
When we checked out, we asked for a refund. But the receptionist couldn't do anything since the booking was made through a 3rd-party app. I contacted hotels.com's customer serviceand they tried to contact the hotel immediately to get a refund. They tried to call the hotel, but the phone at reception wasn't ringing. They emailed the hotel and after 2 days, I got an email to say that the hotel declined to give me a refund.
Maybe only consider booking this hotel if you absolutely have no choice.
Audrey
Audrey, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com
