Verified
6/10 Good
Jul 27, 2025
Jui-Min
Jui-Min, 1-night trip
HOTEL NEUSCHLOSS OTARU
4.0 star property
Otaru hotel with spa and restaurant
Choose dates to view prices
Photo gallery for HOTEL NEUSCHLOSS OTARU
In the heart of Otaru, HOTEL NEUSCHLOSS OTARU offers an elegant retreat with a bar, full-service spa, and fine-dining restaurant. Unwind in the sauna or soak in the spa tub. With free in-room WiFi and concierge services at your fingertips.
Reviews
6.06.0 out of 10
Good
Popular amenities
- Spa
- Free parking
- Free WiFi
- Restaurant
- Air conditioning
- Bar
Main amenities (9)
Main amenities (9)
- Housekeeping (on request)
- Restaurant and bar/lounge
- Full-service spa
- Breakfast available
- Meeting rooms
- 24-hour front desk
- Vending machine
- Microwave in a common area
- Concierge services
Feel at home (6)
Feel at home (6)
- Private bathroom
- In-room climate control (air conditioning)
- Cable TV service
- Free self parking
- Free toiletries
- Hair dryer
The current price is $282
$282
$310 total
May 13 - May 14
Why we love this property
Work and play balance
Located in the city center, this hotel offers meeting rooms for business needs. After work, guests can relax at the spa, sauna, or hot tub.
Breakfast and bites
Savor cooked-to-order breakfast at this hotel's restaurant. The on-site bar offers the perfect spot to unwind after a day of adventures.
Spa retreat sanctuary
The full-service spa opens daily for total relaxation. Guests can unwind in the sauna and hot tub while surrounded by national park beauty.
Room options
Check availability for these dates
Available filters for rooms
Showing 8 of 8 rooms
View all photos for Superior Twin Room, Sea View
Superior Twin Room, Sea View
- Sea view
- 38 sq m
- 1 bedroom
- Sleeps 2
- 2 Large Twin Beds
View all photos for Standard Twin Room, Bay View
Standard Twin Room, Bay View
- Bay view
- 34 sq m
- Sleeps 2
- 2 Large Twin Beds
View all photos for Comfort Quadruple Room
Comfort Quadruple Room
- Sea view
- 52 sq m
- Sleeps 4
- 2 Large Twin Beds and 2 Twin Futons
View all photos for Panoramic Suite
Panoramic Suite
- Sea view
- 74 sq m
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
View all photos for Panoramic Suite
Panoramic Suite
- Harbor view
- 68 sq m
- 1 bedroom
- Sleeps 2
- 2 Large Twin Beds
View all photos for Superior Quadruple Room
Superior Quadruple Room
- Sea view
- 52 sq m
- Sleeps 4
- 2 Large Twin Beds and 2 Twin Futons
View all photos for Superior Double Room
Superior Double Room
- Sea view
- 38 sq m
- Sleeps 2
- 1 King Bed
View all photos for Luxury Suite
Luxury Suite
- Bay view
- 62 sq m
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
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About the neighborhood
3-282,syukutsu, Otaru, hokkaido, 0470047
What's nearby
- Otaru Shukutsu Panorama Observation Deck - 3 min walk - 0.3 km
- Shukutsu Marine Land - 9 min walk - 0.8 km
- Otaru Aquarium - 9 min walk - 0.8 km
- Nishin Goten - 15 min walk - 1.3 km
- Otaru Kihinkan - 15 min walk - 1.3 km
Getting around
- Sapporo Okadama Airport (OKD) - 62 min drive
- New Chitose Intl. Airport (CTS) - 100 min drive
- Inaho Station - 26 min drive
- Hoshioki Station - 27 min drive
- Niki Station - 28 min drive
Restaurants
- ルタオ - 7 min drive
- コメダ珈琲店 小樽運河通り店 - 7 min drive
- 中華食堂 龍鳳 - 6 min drive
- OTARU TAP ROOM CRAFT BEER & HOSTEL - 6 min drive
- GAJA小樽店 - 6 min drive
About this property
HOTEL NEUSCHLOSS OTARU
- At HOTEL NEUSCHLOSS OTARU, you'll be within a 10-minute drive of Otaru Canal. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge.
At a glance
Hotel size
- 58 rooms
Arriving/Leaving
- Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
- Minimum check-in age: 18
- Check-out time is 11:00 AM
Special check-in instructions
- Front desk staff will greet guests on arrival at the property
- This property doesn't offer after-hours check-in
- Information provided by the property may be translated using automated translation tools
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- No cribs (infant beds)
Pets
- Pets not allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms (speed: 25+ Mbps)
Parking
- Free onsite self parking
Other information
- Smoke-free property
Property amenities
Food and drink
- Cooked-to-order breakfast (surcharge) each morning 7:30 AM–9:30 AM
- Restaurant
- Bar/lounge
- Shared microwave
Working away
- Meeting rooms
Services
- 24-hour front desk
- Concierge services
Facilities
- Full-service spa
Accessibility
- Thin carpet in room
Room amenities
Be entertained
- 42-inch LCD TV
- Cable TV channels
Home comfort
- Climate-controlled air conditioning and heating
- Slippers
Sleep well
- Down comforter
- Bed sheets provided
Freshen up
- Private bathroom
- Shower/tub combination
- Electronic bidet
- Free toiletries
- Hair dryer
- Towels
- Toothbrush and toothpaste
- Toilet paper
Stay connected
- Free WiFi (speed of 25+ Mbps)
- Phone
More
- Housekeeping on request (surcharge)
- In-room safe
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a hot tub. The spa is open daily.
Dining
レストラン「ブラウキュステ」 - Onsite fine-dining restaurant.
バーラウンジ「ペルレ」 - Onsite bar. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
- A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
Optional extras
- Cooked-to-order breakfast is offered for an extra charge of approximately JPY 2530 for adults and JPY 990 for children
- Housekeeping is offered for an extra charge of JPY 1100 per day
Policies
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property does not have elevators.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Diners Club, JCB International, Union Pay
Also known as
HOTEL NEUSCHLOSS OTARU Hotel
HOTEL NEUSCHLOSS OTARU otaru
HOTEL NEUSCHLOSS OTARU Hotel otaru
Frequently asked questions
Are pets allowed at HOTEL NEUSCHLOSS OTARU?
Sorry, pets aren't allowed.
Is parking offered on site at HOTEL NEUSCHLOSS OTARU?
Yes, there's free self parking.
What are the check-in and check-out times at HOTEL NEUSCHLOSS OTARU?
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is 11:00 AM.
What is there to do at HOTEL NEUSCHLOSS OTARU and nearby?
HOTEL NEUSCHLOSS OTARU has a spa.
Are there restaurants at or near HOTEL NEUSCHLOSS OTARU?
Yes, there's an onsite restaurant, レストラン「ブラウキュステ」.
What's the area around HOTEL NEUSCHLOSS OTARU like?
HOTEL NEUSCHLOSS OTARU is in the heart of Otaru, a short 8-minute walk from Otaru Aquarium and 13 minutes' walk from Otaru Kihinkan.
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Reviews
HOTEL NEUSCHLOSS OTARU Reviews
6.0
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
6.0
Cleanliness
8.0
Staff & service
6.0
Property conditions & facilities
Reviews