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Heiss Hotel By Jalo

4.0 star property
Medellín hotel with outdoor pool and pool bar, aimed at LGBTQ+ guests

Choose dates to view prices

Located in the heart of El Poblado, Heiss Hotel offers a tranquil retreat near Poblado Park and Lleras Park. Stroll through the lush garden or stay connected with in-room WiFi, then enjoy peace of mind with 24-hour front desk support.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Bar

Main amenities (9)

  • Daily housekeeping
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Pool bar
  • Swim-up bar
  • 24-hour front desk
  • Air conditioning
  • Garden

Feel at home (6)

  • Private bathroom
  • Garden
  • Daily housekeeping
  • Coffee/tea maker
  • Elevator
  • Cable TV service
The current price is $58
$58 total
Jun 7 - Jun 8

Room options

View all photos for Standard Room

Standard Room | Desk, soundproofing, free WiFi, bed sheets

Standard Room

9.0 out of 10
Wonderful
(44 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, Balcony

Standard Room, Balcony | Desk, soundproofing, free WiFi, bed sheets

Standard Room, Balcony

8.6 out of 10
Excellent
(45 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Junior Suite

Junior Suite | Desk, soundproofing, free WiFi, bed sheets

Junior Suite

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room, Balcony

Superior Room, Balcony | Desk, soundproofing, free WiFi, bed sheets

Superior Room, Balcony

  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Map
1460 Cra. 43F, Medellín, Antioquia, 050021

What's nearby

  • Monterrey Comercial Mall - 6 min walk - 0.6 km
  • Poblado Park - 10 min walk - 0.9 km
  • Medellín Clinic - El Poblado - 14 min walk - 1.3 km
  • Lleras Park - 14 min walk - 1.3 km
  • Oviedo Shopping Center - 5 min drive - 3.6 km

Getting around

  • Jose Maria Cordova Intl. Airport (MDE) - 35 min drive
  • Poblado Station - 11 min walk
  • Industriales Station - 25 min walk

Restaurants

  • ‪Restaurante Pato Pekín - ‬1 min walk
  • ‪Foxey Pub - ‬4 min walk
  • ‪General Cafe Bar - ‬3 min walk
  • ‪Smash Avocaderia - ‬3 min walk
  • ‪Clemente Café Y Flores - ‬3 min walk

About this property

Heiss Hotel By Jalo

At Heiss Hotel By Jalo, you'll be just a 5-minute drive from Poblado Park and Lleras Park. You can visit the fitness center for a workout or unwind with a drink at the pool bar. An outdoor pool and a garden are other highlights. The property is just a short walk to public transportation: Poblado Station is 11 minutes away.

At a glance

DONE

Hotel size

    • 176 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Parents must have child's birth certificate and photo ID*
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Pets

    • Pets allowed*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property
    • Caters to LGBTQ guests

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Poolside bar
  • Swim-up bar

Traveling with children

  • Lifeguard on site

What to do

  • Access to nearby outdoor pool

Services

  • 24-hour front desk
  • Pool loungers
  • Pool umbrellas

Facilities

  • Garden
  • Fitness center
  • An outdoor pool

Accessibility

  • Elevator
  • Elevator door width (inches): 40

Room amenities

Be entertained

  • 50-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)

More

  • Daily housekeeping

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately COP 50000 for adults and COP 50000 for children

Children & extra beds

  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pets

  • Pets are allowed for an extra charge of COP 200000 per accommodation, per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 8:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property caters to LGBTQ+ guests.

Guests can rest easy knowing there's a fire extinguisher on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club

Property Registration Number 210165

Also known as

Hotel Heiss

Heiss Hotel Hotel

Heiss Hotel Medellín

Heiss Hotel Hotel Medellín

Frequently asked questions

Does Heiss Hotel By Jalo offer free cancellation for a full refund?

Yes, Heiss Hotel By Jalo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Heiss Hotel By Jalo?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 8:00 PM.

Are pets allowed at Heiss Hotel By Jalo?

Yes, pets are welcome. There's a charge of COP 200000 per accommodation, per stay.

Is parking offered on site at Heiss Hotel By Jalo?

Sorry, there's no onsite parking at Heiss Hotel By Jalo.

What are the check-in and check-out times at Heiss Hotel By Jalo?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon.

What is there to do at Heiss Hotel By Jalo and nearby?

Heiss Hotel By Jalo has an outdoor pool and a fitness center, as well as a garden and access to a nearby outdoor pool.

What's the area around Heiss Hotel By Jalo like?

Heiss Hotel By Jalo is a short 9-minute walk from Poblado Park and 16 minutes' walk from Lleras Park.

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Reviews

Heiss Hotel By Jalo Reviews

9.2

Wonderful

9.6

Cleanliness

9.0

Amenities

9.2

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • The rooftop pool was a great place to relax with a beautiful view. (16 reviews)
  • The gym was great, nice, good enough, and awesome, with some guests wishing for more equipment. (11 reviews)
  • Breakfast was a highlight with a wide variety of fresh options and breathtaking views. (22 reviews)
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From real guest reviews summarized by AI.

Reviews

Verified

10/10 Exceptional

Excellent staff, hotel location and very nice stay
John, 1-night trip
Verified

10/10 Exceptional

Great location and lots of restaurant near by
madelyn, 6-night trip
Verified

10/10 Exceptional

Great staff, great hotel and great location
John, 2-night trip
Verified

10/10 Exceptional

Excellent service in all aspects of the Hotel.
Hector, 6-night trip
Verified

10/10 Exceptional

Clean rooms, comfortable bed, great staff, top location!
Josue, 5-night trip
Verified

10/10 Exceptional

Beautiful room. Great amenities. Amazing breakfast with breathtaking views of the city
Ryan, 1-night trip
Verified

10/10 Exceptional

The staff amazing I feel in family
Joel, 5-night trip
Verified

10/10 Exceptional

Wonderful place great staff. Plenty of restaurants for lunch
Manuel, 10-night trip
Verified

10/10 Exceptional

Clean and safe hotel. The staff were friendly and the breakfast was better than expected.
Jamson, 6-night trip
Verified

8/10 Very good

Heiss is a nice and comfortable hotel in Manila, just a short walk from the Poblado neighborhood. Manila is developing nicely as a tourist destination. Hotel has a number of options for food, nice gym, and very secure. The standard rooms are small and acceptable for short stays but anything longer will need an upgrade. The pool is heated and nice but seating is very limited. I found the morning breakfast buffet acceptable but not the best quality in the area. I would recommend and will stay again in the future.
Alexander, 4-night trip
Verified

10/10 Exceptional

Room spotless, staff was very helpful and friendly
jordan, 2-night trip
Verified

10/10 Exceptional

Fantastic stay at The Heiss Hotel. Modern, clean, and excellent service. The 10th-floor balcony has an amazing view and was one of my favorite parts of the stay. Great location and very comfortable rooms. Highly recommended!
Abdallatif, 9-night trip
Verified

10/10 Exceptional

All the hotels facilities (rooms, pool, gym, bar and restaurant so) are new and in great condition.
Nathan, 3-night trip
Verified

10/10 Exceptional

Rooms were very clean and the place was overall comfortable.
Cameil, 5-night trip
Verified

10/10 Exceptional

Hotel location is perfect for food lover; small family restaurants are dozens and dozens in few block distance. Safe environment, lots of green around, the usual Medellin city tours meeting spots are in walking distance from hotel, so no taxi needed. Strong recommendation fot the hotel!
Pasi, 4-night trip
Verified

10/10 Exceptional

I love this place, comfortable rooms, great staff, greta rooms, Greta locations and Greta food.
Orlando, 4-night trip
Verified

10/10 Exceptional

Everything was perfect, great food ,.clean, great staff. Loved it.
Viktor, 7-night trip
Verified

8/10 Very good

The room was clean and cozy
Adrian, 5-night trip
Verified

10/10 Exceptional

Clean well appointed room, amazing staff so friendly and kind, great pool and gym, lovely breakfast with great views and super bar and food. Seriously one of the best hotel experiences I ever had. Special thanks to Camilo, Johnathan, Juliet y Laura. Xx
EDWARD, 4-night trip
Verified

10/10 Exceptional

I really love the location of the hotel plus how they keep everything so clean. Totally will recommend this place to friends and family.
Melissa, 2-night trip
Verified

10/10 Exceptional

Good price for what I got. Rooms are small, but big enough for 1 person. Great location!
ERICH, 1-night trip
Verified

10/10 Exceptional

The hotel is modern, comfortable and really clean but the customer service experience makes it a really good place to stay in when in Medellin
Wilson, 3-night trip
Verified

10/10 Exceptional

Room was great for people who are looking for a place to sleep, it was close by to the entertainment areas. Hotel employees were great, very tranquil area.
Ashley, 2-night trip
Verified

10/10 Exceptional

Beautiful hotel! Centrally located! Amazing staff! Definitely recommended! Great restaurants near by!
Viviana, 4-night trip
Verified

10/10 Exceptional

The staff is very friendly and the security on the hotel is amazing
Manuel, 8-night trip