With access to onsite kayaking, AVA Resort Cancun is a great choice for your beach stay in Cancun. There's plenty of fun with the 6 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. Dining choices include 14 restaurants and the 2 poolside bars are great places to grab a cold drink. Other highlights at this luxurious property include 2 swim-up bars, a nightclub, and a free kid's club.
Blvd. Kukulcán 25.3, Zona Hotelera, Cancun, QROO, 77500
What's nearby
Riviera Cancun Golf Resort - 17 min walk - 1.5 km
Arrecife de Puerto Morelos National Park - 1 min drive - 0.2 km
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 4 min drive - 1.5 km
Delfines Beach - 17 min drive - 10.9 km
Moon Palace Golf Club - 19 min drive - 14.1 km
Getting around
Cancun Intl. Airport (CUN) - 22 min drive
Tulum Intl. Airport (TQO) - 167 min drive
Restaurants
Lobby Bar - 19 min drive
Digit Bar - 2 min walk
Grand Lobby Bar - 18 min drive
Aroma Café - 4 min walk
Boulangerie - 19 min drive
About this property
AVA Resort Cancun
With access to onsite kayaking, AVA Resort Cancun is a great choice for your beach stay in Cancun. There's plenty of fun with the 6 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. Dining choices include 14 restaurants and the 2 poolside bars are great places to grab a cold drink. Other highlights at this luxurious property include 2 swim-up bars, a nightclub, and a free kid's club.
All inclusive details
All-inclusive room rates at AVA Resort Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Water activities
Kayaking
Land activities
Fitness facilities
Kids club
Lessons/classes/games
Aerobics
Cooking
Yoga
Entertainment
Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
At a glance
Hotel size
1622 rooms
Arranged over 9 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Free children's club
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 25+ Mbps)
Parking
Free covered onsite valet parking
Other information
Designated smoking areas
Property amenities
Food and drink
14 restaurants
4 bars/lounges
2 poolside bars
2 swim-up bars
2 coffee shops
24-hour room service
Traveling with children
Free children's club
Free water park access
Children's pool
Trampoline
Children's games
Paddleboard on site
What to do
On the beach
Fitness classes
Yoga classes
Kayaking
Evening entertainment
Paddleboard on site
Working away
Meeting rooms
Conference center
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Pool umbrellas
Paddleboard on site
Facilities
2 buildings/towers
Built in 2024
ATM/banking
Garden
Terrace
Fitness center
Adjacent to a golf course
6 outdoor pools
Free water park
Shopping mall on site
Arcade/game room
Full-service spa
5 outdoor pickleball courts
Nightclub
Massage/treatment rooms
Uses some LED lighting
Banquet hall
Outdoor furniture
Accessibility
Area rugs in public areas
Tile flooring in public areas
Tile flooring in room
Room amenities
Be entertained
Tablet computer
65-inch LED TV
Cable TV channels
Pay movies
Home comfort
Air conditioning
Free stocked minibar
Espresso maker
Bathrobes
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided
What to enjoy
Private outdoor hot tub
Freshen up
Private bathroom
Bathtub or shower
Rainfall showerhead
Soap and shampoo
Hair dryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi (speed of 25+ Mbps)
Free international and long-distance calls
Electrical adapters/chargers
Food and drink
Meal delivery service
More
Daily housekeeping
In-room safe
Access via exterior corridors
Uses some LED lighting
Guidebooks/recommendations
Local maps
Restaurant dining guide
Special features
Spa
Guests can pamper themselves with a trip to the onsite spa, which has 10 treatment rooms. Services include deep-tissue massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.
Fees & policies
Pool, spa, & gym (if applicable)
Children under 12 years old are not allowed in the swimming pool without adult supervision
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and outdoor lighting on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club
Cashless transactions are available.
Frequently asked questions
Does AVA Resort Cancun offer free cancellation for a full refund?
Yes, AVA Resort Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at AVA Resort Cancun?
Yes, there are 6 outdoor pools and a children's pool.
Are pets allowed at AVA Resort Cancun?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at AVA Resort Cancun?
Yes, there's free valet parking.
What are the check-in and check-out times at AVA Resort Cancun?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.
Is there an onsite casino at AVA Resort Cancun?
No, this property doesn't have a casino, but Dubai Palace Casino (21-min drive) and Royal Yak Casino and Sports Book (21-min drive) are both nearby.
What is there to do at AVA Resort Cancun and nearby?
Have fun during the warmer months with activities such as kayaking. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 6 outdoor swimming pools. AVA Resort Cancun also has 2 swim-up bars, 2 poolside bars, and a nightclub, as well as a fitness center, spa services, and an arcade.
Are there restaurants at or near AVA Resort Cancun?
Yes, there are 14 onsite restaurants.
Does AVA Resort Cancun have rooms with private hot tubs?
Yes, each room has a private outdoor hot tub.
What's the area around AVA Resort Cancun like?
AVA Resort Cancun is located a short 1-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.
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Reviews
AVA Resort Cancun Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2
Cleanliness
8.8
Amenities
8.8
Staff & service
9.0
Property conditions & facilities
Guest review summary
What guests liked
The restaurants offered a wide variety of delicious food options, including specialty restaurants with amazing flavors and excellent service. (177 reviews)
The pools were clean, well-maintained, and offered a variety of activities and amenities for guests to enjoy. (93 reviews)
The spa was a standout feature, with many reviewers praising its relaxation and rejuvenation benefits. (26 reviews)
Great resort! Would highly recommend for families, incredible experience, food is amazing!
Verified review
8/10 Very good
May 23, 2026
Love love the resort from transportation from the airport, welcoming, all the staff and food was excellent!!!
Verified review
10/10 Exceptional
Jun 8, 2026
Clean rooms, great AC, lots of well maintained amenities, many food options.
Verified review
8/10 Very good
May 22, 2026
Place was great for kids and adults alike
Verified review
10/10 Exceptional
Jun 12, 2026
Our concierge Israel was amazing! The food was unbelievable and the service throughout the entire resort was phenomenal!!
Verified review
10/10 Exceptional
Jun 4, 2026
All staff were amazing and super helpful. Rooms were clean and felt very comfortable.
Verified review
10/10 Exceptional
Jun 16, 2026
Staff very friendly and helpful, great resort to unwind!
Most recommended
Verified review
8/10 Very good
Aug 10, 2026
Food and hospitality are amazing . Unfortunately for us the beach area was not available due to excessive see weed accumulation. If you are a person that’s likes to visit hotels for there beach accessibility this is not one of them . I would definitely check before booking how accessible the beach is during your stay . I would definitely stay again if the beach was accessible. But what they lack in beach accessibility they make up with hops and food. Black Iron restaurant is a must !!!
Verified review
8/10 Very good
Apr 7, 2026
Friendly staff great beach view
Verified review
10/10 Exceptional
Apr 9, 2026
Fantastic property, family friendly, lots of activities and amenities, Best All Inclusive
Verified review
10/10 Exceptional
Jun 6, 2026
Everything was amazing. Food was catering to all dietary needs, service was very kind and friendly. Only thing you would need is to book dinner’s well in advance.
Verified review
10/10 Exceptional
Jun 9, 2026
My room was absolutely gorgeous! Thanks to my Expedia membership. Ava is a beautiful resort! Will return again! The food was also delicious! Staff at restaurants and bars were great!
Verified review
10/10 Exceptional
Jun 4, 2026
The AVA Resort was amazing, beautiful and I highly recommend for anyone to stay there. This goes especially for families since there are a lot of things to do there for all ages. The pools were incredible, the staff was very nice and extremely helpful. The food was delicious and the ambiance was second to none. The hotel is well kept and also very safe and secure. I would definitely stay there again!
Verified review
10/10 Exceptional
Mar 18, 2026
It was clean, the staff were great, and we always enjoy coming here for vacation
Verified review
10/10 Exceptional
Apr 14, 2026
Beautiful and clean resort. Very child friendly.
Verified review
10/10 Exceptional
Jun 2, 2026
This hotel is the best, the staff is very kind and helpful, i sature 2 nights and i have nothing but good memories, the pool and the activities they have were really good, there is many things to do, the room was very nice and super clean, the food and drinks were AMAZING and also something that’s not very common in hotels, the gym was incredible with every machine you can imagine, it’s the best hotel I’ve stayed for sure 10/10.
Verified review
10/10 Exceptional
Apr 7, 2026
My family and I had a wonderful experience here, the staff were all excellent at thier jobs, rooms are always clean, the restaurants were great too. We plan to visit again.
Verified review
8/10 Very good
May 29, 2026
The resort was excellent, staff friendly, clean, food was great in the buffet, however didn’t care for the restaurants, and the major minus is the beach, there’s no beach and the smell coming from it is horrendous,
Verified review
10/10 Exceptional
Apr 14, 2026
The room and hotel was amazing. The staff was awesome. A great experience all around
Verified review
8/10 Very good
Jul 11, 2026
The hotel was was really clean the food was okay. The restaurant food portion is really small. The huge property smells like the beach put the smelly smell. Definitely book through hotels.com you receive credits that you would to pay for bowling, escape room, golf, baseball, spa, & laser tags to our extra fees but through hotel you only pay 30%. A lot of walking through the hotel can stress that enough 😭! Very close to the airport. Believe it or not uber was actually good to get around in. Please bring cash can’t stress that enough either.
Verified review
10/10 Exceptional
Jun 20, 2026
The music at the adult pool bar needs to be looked into. Need more up beat, Spanish music. Staff is great and very friendly, the food is probably the best I’ve had at any resort in Cancun and the resort is very clean! Beach is not useable and there is a strong stench coming from the ocean due to heavy Sargassum. Overall, I would stay here again!
Verified review
10/10 Exceptional
Jun 13, 2026
My family and I had an amazing stay at AVA. From the moment we arrived, the staff was warm, welcoming, and attentive. The resort was beautiful, clean, and well maintained, with plenty of activities and amenities for both adults and children.
The food was excellent, with a great variety of options, and the service throughout our stay exceeded our expectations. The pools, and entertainment made for a fun and relaxing vacation, and every member of my family had a wonderful time.
Thank you for making our trip so memorable. We truly enjoyed our experience and would gladly return in the future. I highly recommend this resort to anyone looking for a great family vacation in Cancun!
Verified review
10/10 Exceptional
Apr 8, 2026
The property is absolutely beautiful, with a modern and well-maintained design that really stands out. Everything was very clean, from the rooms to the common areas, which made it feel comfortable and welcoming throughout our stay.
Verified review
8/10 Very good
Jul 6, 2026
The hotel is great. Great food, great staff and great amenities. Unfortunately the beach was full of algae and smelled bad and our room had a bathroom door that did not close and a leak from the bathroom appeared on the last days. All the North section of the hotel smelled like humidity/ mold. Very unpleasant smell. I had to wash all the close that I took even the ones I did not used since the smell got impregnated on everything.
Verified review
10/10 Exceptional
Jun 4, 2026
The hotel is beautiful, just like the pictures. The staff is very nice, helpful and respectful. The food good. I couldn’t get to the beach due to the massive sargassum bloom which also cause a very bad smell in the entire lobby. Other than that, me and my husband enjoyed our weekend at AVA. And plan to return with our kids.