I have been staying at this hotel for 7 days so far.
The staff are very kind, friendly, and always helpful. The gym and swimming pool facilities are also very good and enjoyable.
However, there are some serious issues that need attention.
The first problem is the internet service. The connection is extremely weak and unreliable, and in the room there is almost no proper signal, which makes it very difficult to work or stay connected.
The second issue is the breakfast. Unfortunately, it is not at the standard expected from a 4-star hotel. The variety is limited, and in some cases the quality is below expectations.
The most important issue is the coffee served at this hotel. The coffee quality is very poor and almost tasteless. Considering that this is Africa and one of the world’s leading coffee-producing regions, I truly expected a much higher standard of coffee experience.
I hope the management will consider improving these areas, because with the excellent staff and good facilities, the hotel has great potential to provide a much better experience for its guests.