6/10 Bueno
18 abr. 2025
Missing the mark
Pros: Rooms and grounds are beautiful, new and spacious. You truly feel like you’ve been transported when you arrive. The screened in porches are a very nice touch. Beds are very comfortable. The service by the pool was quick and they were very attentive. Spa staff also very friendly.
Cons: For an Auberge and for the type of experience you expect from this caliber of property - they are seriously missing the mark.
Linettes: The service was subpar. I’m not sure if it was the waiters experience but both attentiveness and brevity were unacceptable for the money you are paying to dine. The options are extremely limited for a property that is so isolated and the food was not very good. Things we did enjoy were the bread and crab dip. Everything else was not worth the price. Filet was dry and the broccoli was room temperature when it arrived.
Service: when checking out we called the front desk several times on both the hotel landline and cell - no one picked up. We wanted help with our bags since our room was the last building and third floor (no elevator). I texted the concierge - they responded after 10 minutes and no one showed up. After 30 minutes we finally got thru to someone to send a bellman. Not being able to get in touch with staff is a HUGE flaw for this type of resort and did not leave a great last impression.
I am trying to fair balance my review but the cons are big ones especially when experiencing high end properties around the world.
Michael
Michael, se hospedó 1 noche
Opinión verificada de un huésped de Hoteles.com