2/10 Poor
Jul 13, 2025
Terrible
Terrible start, very old room, old towels, old beds, old pillows, old toilets, bad food, all they cook is turkey, we had to forget about the hotel food, they advertise 5 restaurant none excited, they told us we can have an Italian meal if we make a reservation, so we did, the waiter told we have to choose between three piazzas because that all they have , the place was so hot, I asked the waiter to turn the AC he told I wish. I contacted hotels com, requested the refund they asked me to wait 72 hours I did, and I received an other email asking me to wait 48 hours I did, and I received an other email asking me to be patient because they are still working on it. I did. Finally they emailed me telling, there is nothing they can do. If anyone wants to see the emails and the conversation with hotels com customer service, I have it in files. Too bad I couldn't paste all of the emails and the conversations. Hotels won't let me paste it.
Abdallah
Abdallah, 10-night trip
