4/10 Regular
3 sep. 2025
A disaster
The good part - location is excellent. Rooms are clean and the staff is very polite. Now the problems 1. They never pick up the phone. While they are responsive on WhatsApp, good luck if you need an immediate call 2. Food is good but wine list - not a single one except port wine was in stock. You could get whisky though but have to buy an entire bottle. Basically they are clueless 3. They arranged a sunrise tour for us but despite saying we want to be at the top and showing the driver a Pic of what we wanted to see, he was lazy and dropped us to the other ( wrong) view point. We had to hike up a muddy trail on the dark for an hour to get to the right viewpoint only to find at least a 100 ppl who had been dropped right at the top. So do NOT book through them. 4. Lack of basic courtesy and privacy - due to construction workers came to our room patio to work middle of the day. 5. SAFETY !! The kids swing set had a broken heavy swing kept loosely on top of the structure that fell on our child’s head and had to be rushed to a hospital with blood everywhere. Thankfully it was as a side gash with no concussion. While the staff was very helpful in arranging a car to the hospital and the driver stayed all through to help with the translation, while unintentional, such callous safety awareness makes them deserve zero stars. I’m being generous and giving them two stars
Cliente verificado
Se hospedó 1 noche con familiares
Opinión verificada de un huésped de Hoteles.com
