We stayed at several hotels throughout Sicily—including Palermo, Taormina, and Siracusa—and this was by far the weakest experience of our trip.
The biggest issue was the air conditioning. Our first room would not cool properly, so we were moved to a second, which was only slightly better. We were later offered a third room and even another hotel, and were told it would cool down outside at night. While I appreciate the staff’s efforts to help, guests should not have to switch rooms multiple times because the AC doesn’t work. Even in the second room, the temperature never dropped below about 23°C (73°F), making it difficult to sleep after hot days of sightseeing.
The Wi-Fi was also extremely poor. It barely worked in our room, forcing me to go to the lobby just to download shows. Reliable internet should be a basic amenity.
The room lacked expected conveniences such as a coffee maker, kettle, and complimentary bottled water. Individually these are minor, but together they made the stay feel below the standard we experienced elsewhere in Sicily.
As we packed to leave, we also found ants at the foot of the bed, adding to our disappointment.
The staff remained courteous and tried to address the issues, but good service cannot compensate for inadequate facilities. Ragusa is a beautiful city, but this hotel fell short in air conditioning, Wi-Fi, amenities, and cleanliness. Unfortunately, I would not stay here again.