2/10 Mediocre
13 de octubre de 2025
Stink bug infestation
DO NOT CHOOSE THIS HOTEL!!! We checked in close to 8pm & realized our room had an infestation of stink bugs. I went straight to the desk. The attendant said there was nothing they could do and they weren’t harmful. He basically said all the hotels had them this time of year. I asked to be moved to a different room so they could call pest control. They refused. I called the number for the owners the next morning. They said they would come check things out & never came by. There were stains all over the carpets. If I could have gotten a room at another hotel in the area, we would’ve been out of there. Unfortunately this was a record breaking weekend for Gatlinburg. There was no housekeeper available throughout our stay. We also found stink bugs in the bed & I asked the front desk a second time to call pest control. They refused. They also refused to give me an alternative number for the owners to complain. We killed dozens of bugs during our stay & didn’t have access to extra clean towels until the last night due to no housekeeping services over the weekend. The guy at the front desk actually had to do laundry so we could get clean towels.




Andrea
Andrea, viaje de 3 noches entre amigos
Opinión verificada de un huésped de Hoteles.com