Boca de Agua Bacalar A Member of Design Hotels

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When you stay at Boca de Agua Bacalar A Member of Design Hotels, you'll be within a 15-minute drive of Lake Bacalar and Laguna Bacalar Ecological Park. Guests can grab a bite to eat at the coffee shop/cafe, or indulge in deep-tissue massages, facials, or detox wraps. Other features of this luxurious hotel include an outdoor pool, a bar/lounge, and a terrace.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free breakfast
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Room service
  • Coffee shop/cafe
  • Spa services
  • Airport pick-up service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden

Feel at home (6)

  • Private bathroom
  • Separate sitting area
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
The current price is $280
$333 total
includes taxes & fees
Oct 25 - Oct 26

Why we love this property

Fine dining options
Continental breakfast starts the day at this hotel's restaurant, cafe, and bar. Private dining, picnics, and in-room champagne service add romantic flair.
Nature's playground
Located on a lake, this hotel offers access to refreshing water activities. Guests can experience paddleboarding and kayaking adventures.
Soothing spa retreat
The hotel combines spa services, massage therapy, and yoga classes for total rejuvenation. A health club and peaceful garden complete this wellness haven.

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Jungle Tree House

A spacious bedroom with a large bed, wooden beams, and large windows.

Jungle Tree House

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Master Pool Tree House

A wooden deck with a pool, a bed, and a view of the surrounding greenery.

Master Pool Tree House

10.0 out of 10
Exceptional
(2 reviews)
  • 75 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Two-Bedroom Pool Villa

A spacious room with a large bed, a smaller bed, wooden walls, and large windows allowing natural light.

Two-Bedroom Pool Villa

10.0 out of 10
Exceptional
(1 review)
  • 90 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

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About the neighborhood

Map
Carretera Chetumal-Cancun KM. 4.5, Xul-Ha, QROO, 77963

What's nearby

  • Lake Bacalar - 3 min drive - 2.5 km
  • Cenote Azul - 7 min drive - 11.4 km
  • Cenote Cocalitos - 9 min drive - 12.8 km
  • Fort of San Felipe - 13 min drive - 16.4 km
  • Laguna Bacalar Ecological Park - 14 min drive - 17.1 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 25 min drive
  • Corozal (CZH) - 45 min drive
  • Airport pick-up service

Restaurants

  • ‪Siete By Habitas Bacalar - ‬7 min drive
  • ‪Casa Laguna By Azulea - ‬9 min drive
  • ‪Blu Beach Club - ‬9 min drive
  • ‪Vicaro Bacalar - ‬10 min drive
  • ‪Turquesa Beach Club - ‬9 min drive

About this property

Boca de Agua Bacalar A Member of Design Hotels

  • When you stay at Boca de Agua Bacalar A Member of Design Hotels, you'll be within a 15-minute drive of Lake Bacalar and Laguna Bacalar Ecological Park. Guests can grab a bite to eat at the coffee shop/cafe, or indulge in deep-tissue massages, facials, or detox wraps. Other features of this luxurious hotel include an outdoor pool, a bar/lounge, and a terrace.

At a glance

Hotel size

    • 22 rooms
    • Arranged over 2 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking

Transfers

    • Airport pickup on request (available 24 hours)*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 8:00 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Private dining
  • Private picnics
  • Room service (limited hours)
  • Water dispenser

Traveling with children

  • Paddleboard on site

What to do

  • On a private beach
  • Yoga classes
  • Ecotours
  • Kayaking
  • Snorkeling
  • Paddleboard on site
  • Sailing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Paddleboard on site
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2023
  • Garden
  • Terrace
  • An outdoor pool
  • Spa services
  • Banquet hall
  • Dock
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Accessible airport shuttle
  • 2 stairs to reach property
  • Smooth flooring in room
  • Gravel flooring in public areas

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Bathrobes
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage
  • Balcony
  • Individually furnished
  • Separate sitting area

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Outdoor shower
  • Soap and shampoo
  • Hair dryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Desk chair

Food and drink

  • Champagne service
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Service fee: 5 percent

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 90 per vehicle. Maximum occupancy 4

Pets

  • Service animals exempt from fees

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 6:30 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Boca de Agua Hotel
Boca de Agua Xul-Ha
Boca de Agua Hotel Xul-Ha

Frequently asked questions

Does Boca de Agua Bacalar A Member of Design Hotels offer free cancellation for a full refund?

Yes, Boca de Agua Bacalar A Member of Design Hotels does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Boca de Agua Bacalar A Member of Design Hotels?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 6:30 PM.

Are pets allowed at Boca de Agua Bacalar A Member of Design Hotels?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Boca de Agua Bacalar A Member of Design Hotels?

Yes, there's free self parking.

Is airport shuttle service offered by Boca de Agua Bacalar A Member of Design Hotels?

Yes, a shuttle from the airport to the hotel is available. The charge is USD 90 per vehicle.

What are the check-in and check-out times at Boca de Agua Bacalar A Member of Design Hotels?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at Boca de Agua Bacalar A Member of Design Hotels and nearby?

Have fun with onsite activities like kayaking and snorkeling. Additional recreation onsite includes ecotours and yoga. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a private beach and spa services. Boca de Agua Bacalar A Member of Design Hotels also has a garden.

Are there restaurants at or near Boca de Agua Bacalar A Member of Design Hotels?

Yes, there's an onsite restaurant.

Does Boca de Agua Bacalar A Member of Design Hotels have any outdoor private spaces?

Yes, every room features a balcony.

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Reviews

Boca de Agua Bacalar A Member of Design Hotels Reviews

8.4

Very Good

9.0

Cleanliness

8.6

Amenities

8.4

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurant served delicious food, especially breakfast, with a rich variety of flavors and local ingredients. (10 reviews)
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From real guest reviews summarized by AI.
Report

Reviews

Verified review

10/10 Exceptional

It's a beautiful hotel in an amazing location. Great food and great service.
Verified review

10/10 Exceptional

The staff was so incredible and friendly. Wonderful food, drinks, service. Incredible location and design
Verified review

10/10 Exceptional

Great hotel and even better staff. Truly a magical hotel. If you want a luxurious and relaxing stay, I highly recommend.
Verified review

10/10 Exceptional

Boca de Agua is a truly special place. Stunning architecture blended perfectly with nature, peaceful surroundings, and impeccable attention to detail. The staff was warm and attentive, the rooms were beautifully designed, and the overall atmosphere felt serene and luxurious. A unique and unforgettable stay—highly recommend.
Verified review

10/10 Exceptional

Fantastic retreat in the jungle with magical sunset at the private jetty at the Laguna.
Verified review

8/10 Very good

The staff were incredible. There was a slight problem with the water (it wasn’t their fault) and they were quick to find a solution for my wife & I. The location was peaceful and quiet which we loved! We’ve been to a couple hotels in Bacalar, but this is definitely our new favorite! We will be back!
Verified review

10/10 Exceptional

We had an amazing stay at Boca de Agua. Caesar, the activities guide, was incredible. After booking the sunrise kayak tour with him on our first day, we booked a different activity with him every day.
Verified review

10/10 Exceptional

We decided to extend our stay for one more night. The hotel’s architecture is breathtaking—a true masterpiece that seamlessly blends luxury, comfort, and the immersive experience of living in the jungle. We especially enjoyed the breakfast menu, which features a rich variety of flavors and local ingredients. Every detail in the room design and amenities reflects thoughtful craftsmanship and is perfectly integrated into the overall aesthetic. The elevated walkway leading to the lagoon is an incredible idea, allowing access while preserving the ecosystem and minimizing disturbance to the local flora and fauna. The hotel also has a private dock that connects directly to the lagoon. We loved how secluded it felt—it offers a peaceful space to swim, sunbathe, and relax. There's even a shaded area by the water where you can retreat from the sun and unwind in comfort.
Verified review

10/10 Exceptional

It is a beutiful ecological friendly hotel with comfort great food and at the foot of the Bacalar Lagoon beautiful place to swim in the middle of nature with all the services. Highly recomended
Verified review

10/10 Exceptional

It exceeded my expectations, one of the best places I’ve ever stayed. Wonderful, the best hotel in Bacalar, they deserve another Michelin key
Verified review

10/10 Exceptional

Amazing hotel for a perfect luxury jungle experience. Upon driving the 2km unpaved road , we we’re wondering where we would end up,
Verified review

4/10 Fair

5 star setting, 2 star service. Such a shame.
Verified review

8/10 Very good

Beautiful property nestled in jungle. Food pricey Drive in/out road condition poor
Verified review

10/10 Exceptional

Very very nice, me love a lot
Verified review

10/10 Exceptional

Definitly a great stay!

A unique stay in Bacalar, definitely worth it. Away from the town, nestled in the serene jungle without distractions and crystal clear water down at the lagoon. We took a tour from Bacalar itself on a sailboat, however nice it was we’d probably choose to just stay at the hotel next time - the grounds really are that beautiful. Good to know that wifi is a bit unstable (we hade some issues when trying to pay our taxidriver).
Verified review

6/10 Good

Need to improve installations: bed is comfortable, room too small, mirror are at the sides, all stairs are dangerous. Very good staff, lovely and kind
Verified review

10/10 Exceptional

Perfect
Verified review

6/10 Good

Pros: Staff were very nice and helpful whenever asked. All employees went out of their way to assist us. The lagoon area was picturesque and serene. Food was generally good. Cons: Hotel is very expensive by local standards (equivalent or better hotels in the area are less than half the cost). Getting to the hotel requires a long drive from the highway on a poorly paved road and any transportation in or out of the hotel to the nearest town was $500 MXN each way so you were somewhat stranded at the resort. Food options at the resort were very expensive compared to local restaurants. No fitness center. Summary: Pretty hotel with good service but very overpriced (both for the room and for any food purchased) and isolated (expensive to leave the resort).
Verified review

4/10 Fair

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Verified review

10/10 Exceptional

Un hotel excelente! Solo que muchos mosquitos pero todo lo demás perfecto!!
Verified review

2/10 Poor

This was one of the worst hotel experiences I have ever had. The property appeared neglected and almost abandoned, with rooms in extremely poor condition and far below what was advertised online. The hotel had a severe mosquito and insect infestation that made it impossible to enjoy the property. My family was constantly bitten, including my son, and we even found insects in the room and on the beds. The situation was not only uncomfortable but also a serious health and safety concern. Throughout our stay, we experienced repeated power outages, no reliable hot water, poor maintenance, and a severe lack of staff available to assist guests. The food was disappointing, with very limited quality and service. Nothing about this hotel matched the photos or descriptions used to market the property. Between the unsafe conditions, insect infestation, electrical issues, lack of cleanliness, and poor service, our stay was completely unacceptable. I would strongly discourage anyone from booking this hotel until these serious health, safety, and maintenance issues are addressed.
Verified review

6/10 Good

Mi estancia fue muy agradable. El diseño del hotel es precioso y realmente logra que conectes con la naturaleza y desconectes de la tecnología. Las habitaciones son muy bonitas y están bien integradas con el entorno, además de que las actividades permiten disfrutar de la fauna y la tranquilidad del lugar, haciendo la experiencia única. El personal del hotel y del restaurante fue siempre muy amable y atento, y la comida fue espectacular, uno de los aspectos que más disfrutamos durante la estancia. Como áreas de oportunidad, considero que la regadera podría tener mayor privacidad, ya que mi habitación estaba cerca de otra villa y del restaurante, por lo que no me sentía completamente cómoda. También noté que la recámara principal tenía poca iluminación debido a los árboles y a la luz tenue del cuarto, lo que dificultaba leer o realizar otras actividades, como los juegos de mesa. Además, sería un gran detalle incluir una cafetera en la habitación para disfrutar un café o té mientras se aprecia el entorno. Finalmente, sugeriría revisar la información publicada en las plataformas de reservación, ya que en mi caso el desayuno aparecía como incluido, pero al llegar al hotel nos informaron que no era así. Más que un problema con el personal, fue una confusión derivada de la información mostrada. En general, fue una experiencia muy bonita y recomendaría el hotel a quienes buscan descansar y conectar con la naturaleza.
Verified review

10/10 Exceptional

Espacio perfecto para conectar con la naturaleza. Deliciosa la comida, el servicio del personal es de calidad, abiertos a complacerte y te una gran experiencia
Verified review

6/10 Good

El hotel es hermoso. Lástima la atención del personal que es realmente mala. No es que sean groseros ni mucho menos son muy amables pero es muy mala.
Verified review

8/10 Very good

Personal muy amable y atento todo el tiempo. Comida deliciosa. Hacen falta camastros en la zona de la laguna y zonas de sombra en la alberca