The property itself is beautiful, and overall we enjoyed our stay. However, the check-in experience could have been much better. We called ahead to let them know we would be arriving after the 3:00 p.m. check-in time and that we were already on our way, so we expected the room to be ready when we arrived. Unfortunately, it wasn’t, and we had to wait about an hour. There also seemed to be some confusion about our reservation and payment through Expedia, as the staff initially didn’t realize the room had already been paid for.
Once we got into the room, we also had some issues connecting to the Sonos system. The staff did try to make up for the inconvenience by offering us an extra hour for late checkout, which we appreciated.
Despite the rough start, the property itself was great and we enjoyed our time there. With a more organized check-in process and better communication regarding prepaid reservations, the experience would have been much better.