The staff is super nice and helpful but unfortunately that doesn’t make up for the dated, stained carpet, dirty rooms, or the thin windows. My young kids and I stayed there 3 of the booked (non-refundable) nights but checked out early as we could not sleep due to the noise, either from upstairs, the hallway noise (our room was next to the stairs) or the noise on the sidewalk (10p - 4am.) Overall I did feel safe at the hotel except one night someone tried to come into our room in the wee hours of the morning, so that was concerning. I complained to the front desk about switching rooms but they were supposedly full but after I emailed the main email that evening, another room was available the next day. I had already made plans for another accommodation and transfer once they told me they were full so we could not change our plans. I loved that the hotel was centrally located but the area is very busy and gritty. I would read all the reviews and consider not being able to sleep when booking, or ear plugs may be necessary.