Check-in took quite a while, but reaching the room was another experience in itself. It felt like an endless walk through strange-smelling corridors, multiple lifts and steps. The layout is definitely not suitable for guests with a lot of luggage, older people, or anyone with mobility issues.
The hotel had a real The Shining vibe. The lifts were old and shook so much every time we used them that it felt like something might go wrong.
The room itself was disappointing. The bedding was poor quality. When I untucked one side of the duvet, the duvet cover was completely open and the duvet was directly exposed which felt unhygienic. The TV was dated and we had to input date and time every time we came to the room as it reset.
Given the 4 star hotel had a spa in the building I would have expected bathrobes and slippers, but these were not provided. There were also no bathroom amenities. Small extras you often expect in a 4-star hotel, such as complimentary toiletries, cotton pads, earbuds/cotton buds, or a sewing kit, were missing.
The minibar fridge was already packed full of overpriced items, leaving no space for our own food or drinks, and it also had an unpleasant smell.
The biggest shock was arriving to find the hotel located between two strip clubs, one of which shares an entrance with the hotel. This created a very poor first impression, and I would not recommend this hotel for families, couples, or anyone who would not be comfortable with that type of environment.
