2/10 Malo
6 ago. 2025
Dirty room, unhelpful service
Room looked okay at first, but after we sat on the bed we discovered that the bed sheets were dirty. The sheets had small stains and the pillows had small balls of hair. The entire room and bathroom had hairs on the floors. All of the towels had pubic hair on them and one of them had a pink stain. The toothbrush holder had old toothpaste in it, and the toilet was covered in seemingly urine stains even though the toilet had a "disinfected" label on. The water boiler was also on without water and -very- hot. The water bottles were also stained.
We made a complaint to the receptionist, who then asked us what she could do. We told her we would like to have the room re-cleaned, which was not a possibility (disappointing but understandable because it was late). She offered us new towels and bedsheets instead. It was also not possible to change rooms. For clarification, we were only supposed to stay one night at Nema hotel. She said she would make a few phone calls so we agreed we would go to dinner for an hour while she work on the issue. The receptionist called us 3 times, during our dinner demanding an answer to whether we'd change hotel or not, and that we could receive a partial refund (with no clarification of how much) if we "left the room now". We decided to change hotel because the room was filthy to the degree we were uncomfortable to shower or sleep in the bed (which is a must when paying ca. 150€ for one night at a hotel). I would never recommend Nema hotel
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Se hospedó 1 noche
Opinión verificada de un huésped de Hoteles.com
