This used to be a really good hotel, but it seems that since becoming more popular, standards have noticeably slipped. Unfortunately, the hotel appears to have let things go rather than maintaining the quality that made it popular in the first place.
If you’re staying on floors 1–4, you can hear guests in the rooms above you using their bathrooms, which suggests poor soundproofing. Although the rooms are cleaned daily, the bedsheets still have stains on them, making me question whether they are actually being changed or whether staff are simply making the beds. The pillows are also in terrible condition and look as though hundreds of guests have used them. Replacing old pillows and bedsheets shouldn’t be a major expense, particularly for a hotel in India.
On a positive note, the staff are extremely helpful, polite and kind. However, the restaurant is nowhere near as good as it used to be, and the food quality has noticeably declined.
The internet is another major problem. I work remotely, and the connection was so poor that I struggled to send even basic emails. In this day and age, reliable Wi-Fi should be a basic expectation, especially for guests who need to work while travelling.
It’s disappointing to see a hotel that was once so good allow its standards to decline. There is plenty of room for improvement, and hopefully management will take these issues seriously before losing more regular guests.