We are a family of four (2 adults and 2 boys ages 15 and 13) and we stayed 2 nights in the BoardingWorld Heidelberg in July 2026. Our stay was mixed good/bad. Let's start with the good: Heidelberg is charming and BoardingWorld is well located, with main attractions within walking distance. The room felt fairly spacious and comfortable and the building had charm. We had a shared balcony overlooking a pleasant backyard. The wifi worked well, the room had a kitchenette, and parking on the street was ok (although we had to park about a mile away for extended periods), Now for the bad: The room had no AC and it was hot out, so we had to open the windows and doors for circulation and it was still uncomfortably warm. The kitchenette is inside a cabinet next to the bathroom door and you can't open the bathroom and kitchenette doors at the same time, which is annoying and makes no sense. The listing said the kitchenette had a stovetop which it did not. Last - but not least - the communication was TERRIBLE! I reached out to the property repeatedly for check in instructions and received none. When we arrived "after hours" around 18:00, there was no one on site to help and no instructions, so I had to call the "emergency after hours line" and navigate an unhelpful automated line before talking to a person who could actually help me. We never received any messages about our stay including check-out. The lack of communication was truly awful and really overshadowed the positive aspects.