2/10 Malo
2 oct. 2025
Beatle in the bed !!!cockroach on the sheets
was initially assigned room 202, but the door would not open, so I was given room 203. After lying down, I moved the pillow and found a cockroach, exactly as shown in the attached geo-locatable photos. I immediately went downstairs to complain. I was asked if I wanted a refund, but I declined because it was late, my luggage was already unpacked, and I just wanted to sleep. Instead, I was offered 15 USD. I explained that this was not sufficient, but we could discuss it in the morning.
The next morning, when I raised the issue again, I was told that if I wanted a “fancy hotel” it was fully booked. I made clear I was not asking for a tip but that a 50% discount would have been a fair compensation. This was refused. I then said there was no problem, that they could keep the money they had proposed, and I would simply leave a truthful review. At this point, what I believe to be the owner started shouting and insulting me in front of other guests, and even threatened me to leave his property.
I anticipate that he will deny these facts, but anyone who wishes to contact me can receive the photographic proof. Because I felt unsafe, I will also file a formal report with Expedia regardless of this review.
In addition to the cockroach, the room itself was unclean: several hairs were on the floor, and a couple of long black hairs were in the bathtub.
Alessandro
Alessandro, se hospedó 1 noche
Opinión verificada de un huésped de Hoteles.com
