2/10 Poor
Oct 17, 2017
Terrible Management and no +VIP recognition
I’m a Expedia gold member. Normally they were supposed to upgrade my room or give some sort of a gift. At arrival though they had empty rooms better, they did not upgrade me. I called Expedia and the management there apparently hung up on the agent/supervisor numerous times. Very very disrespectful. The fact that I was there for a mini honey moon and that it was my birthday didn’t help. The management there does not care about your feelings, matter of fact I felt like they don’t really like their jobs, maybe they aren’t paid well anymore, God knows.
When I was relaxing at the beach with my wife I was North Korea style followed by suited workers who told me I can’t sit here or there and that I had to pay extra etc. very rude they were.
Food is worse then last year, quality is going down. I used to come here every October during my birthday. never again.
Rooms are not so clean there was so many pubic hairs at the jacuzzi I was disgusted..
The only kind and nice guy working there was the curly haired guy who helped with my bags.
I’m just really sad to see a place that I praised so highly to my wife so quickly deteriorate in quality and service.
Never again will I go there.
Kind regards,
jackie
jackie, 2-night trip
