The staff was nice and professional. Breakfast was the usual free breakfast—nothing special. The hot tub had stains, and a small shelf in the shower fell off during use and hit my foot. The bathroom door would not close properly. The treadmill belt slips while running.
When I mentioned these issues to the manager, they essentially said the hotel was too busy to repair the room and made excuses for everything. They explained that different people have different views and that most guests don’t mind these issues. However, for $160 a night, these problems should have been addressed.
Additionally, the side door on the ground floor (used for going in and out of the hotel) was not locked, which is a safety concern.