Unfortunately, our stay did not quite live up to our expectations.
Upon arrival, a baby cot promised in advance was missing from one of the rooms, and the air conditioning in the living area of the other room was not working. The following day, we discovered that the air conditioning in one of the bedrooms was also not functioning.
The housekeeping was unsatisfactory as well; the room was not properly tidied or cleaned, and dirty glasses, among other things, were left behind.
We also experienced a very low level of service at the pool area. There was no assistance with sunbeds or parasols; guests had to move and carry everything themselves—including parasols and loungers that were stacked in high piles.
In general, we found the staff to be unhelpful. At one point, when we needed assistance from security, communication was difficult because the staff member did not understand English.
However, we would like to highlight Ramiasz at the beach bar, who provided excellent, welcoming, and professional service.