We booked the Asisium Hotel through Hotels.com, hoping to discover a hidden gem — a 4-star hotel in the heart of Assisi, Italy. Unfortunately, the reality did not match the expectations created by the photos and description on the travel website.
Our room was located in a separate building and required climbing approximately 75 steps to reach it. The room itself was far from what we would expect from a 4-star property. It had several issues, including broken tiles, a malfunctioning rainfall showerhead that caused water to spray throughout the bathroom, and stained walls, floors, and linens. On the way to the room, we also noticed visible water damage on multiple walls and ceilings.
While the experience was disappointing, we made the best of our stay. The one positive highlight was the breakfast served at the main hotel, which was enjoyable and a nice start to the day.
Overall, we feel the hotel did not meet the standards or expectations associated with a 4-star rating.