At Quest Newcastle West, you'll be just a 5-minute drive from Newcastle Civic Theater and Newcastle Showground. Other highlights include a fitness center, and apartments offer flat-screen TVs and microwaves. Fellow travelers love the helpful staff.
At Quest Newcastle West, you'll be just a 5-minute drive from Newcastle Civic Theater and Newcastle Showground. Other highlights include a fitness center, and apartments offer flat-screen TVs and microwaves. Fellow travelers love the helpful staff.
At a glance
Property size
77 apartments
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 10:00 AM
Contactless check-out available
Late check-out subject to availability
Special check-in instructions
The property charges 3 percent for credit card payments
The front desk is open daily from 7:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi and wired internet access in public areas
Free WiFi in rooms
Parking
Uncovered onsite self parking (AUD 35 per day)
Wheelchair-accessible parking on site
Onsite parking limited
Other information
Designated smoking areas
Property amenities
Internet
Free WiFi
Parking and transportation
Uncovered self parking on site (AUD 35 per day)
Wheelchair-accessible parking available
Limited onsite parking
Family friendly
Cribs (infant beds): AUD 10.0 per night
Food and drink
Stovetop
Microwave
Water dispenser
Cookware/dishes/utensils
Toaster
Electric kettle
Coffee/tea maker
Bedrooms
Bed sheets provided
Rollaway/extra beds: AUD 50.0 per night
Bathrooms
Shower
Free toiletries
Towels provided
Toilet paper
Shampoo
Soap
Hair dryer
Entertainment
43-inch flat-screen TV with digital service
Netflix
Streaming services
TV in a common area
Outdoor areas
Barbecue grill
Laundry
Dry cleaning/laundry service
Laundry facilities
Work spaces
1 meeting room
Business center
Desk
Conference space
Climate control
Air conditioning
Pets
Service animals only (pets not allowed)
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Well-lit path to entrance
Wheelchair accessible (with limits)
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Designated smoking areas
Services and conveniences
Concierge services
Limited housekeeping
Safe
Iron/ironing board
Phone
Luggage storage
Blackout drapes/curtains
Safe at front desk
Front desk (limited hours)
Vending machine
Things to do
Fitness center
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
Fire extinguisher
General
77 rooms
Built in 2017
Fees & policies
Refundable deposits
Deposit: AUD 200.00 per stay
Optional extras
Late check-out can be arranged for an extra charge (subject to availability)
Credit card charges are subject to an extra charge of 3 percent
Children & extra beds
Cribs/infant beds are available for AUD 10.0 per night
Rollaway beds are available for AUD 50.0 per night
Pets
Service animals exempt from fees
Parking
Uncovered self parking costs AUD 35 per day
Policies
Extra-person charges may apply and vary depending on property policy.
Only registered guests are allowed in the guestrooms.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
Guests can rest easy knowing there's a fire extinguisher on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Surcharges apply for use of the sofa bed in the guestrooms.
Also known as
Quest Newcastle West Apartment
Quest Newcastle West Aparthotel
Quest Newcastle West Newcastle West
Quest Newcastle West Aparthotel Newcastle West
Frequently asked questions
Does Quest Newcastle West offer free cancellation for a full refund?
Yes, Quest Newcastle West does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Quest Newcastle West?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Quest Newcastle West?
Yes. Self parking costs AUD 35 per day. Parking spots may be limited.
What are the check-in and check-out times at Quest Newcastle West?
Check-in start time: 2:00 PM; Check-in end time: 8:00 PM. Check-out time is 10:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
What is there to do at Quest Newcastle West and nearby?
Maintain your daily exercise routine at the gym.
What's the area around Quest Newcastle West like?
Quest Newcastle West is a short 4-minute walk from Newcastle Interchange Station and 13 minutes' walk from NEX.
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Reviews
Quest Newcastle West Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4
Cleanliness
7.8
Location
9.0
Staff & service
9.4
Property conditions & facilities
Guest review summary
What guests liked
Parking options were safe, easy, and convenient, with some guests even finding free street parking on weekends. (6 reviews)
Very helpful front desk staff, well-maintained property and comfortable rooms. Convenient on-site parking.
Verified review
8/10 Very good
Aug 30, 2026
Room was good, good be an issue with accessibility as after the lift there were stairs up
Verified review
10/10 Exceptional
May 30, 2026
The staff were warm, friendly and helpful, and the room was very clean and well presented. The hotel has a great sense of style, with thoughtful interior design and small details that make the stay feel more polished. I especially liked the fresh, pleasant scent throughout the lobby and corridors, which added to the overall feeling of cleanliness and quality. A comfortable and well-maintained hotel that I would happily recommend.
Verified review
8/10 Very good
Dec 7, 2025
Good stay Good staff easy to walk to dining options safe and quiet.
Verified review
8/10 Very good
Mar 28, 2026
Really solid experience. The room was spacious, clean, and well-equipped with everything you need, especially for a longer stay. Staff were friendly and helpful, and the location made it easy to get around. Overall, great value and a comfortable stay and can snag free street parking on the weekends.
Verified review
10/10 Exceptional
Nov 10, 2025
Very friendly staff , clean room
Verified review
8/10 Very good
Dec 7, 2025
Very friendly and knowledgeable staff.
Large, clean rooms and a location that suited our needs.
Verified review
10/10 Exceptional
Oct 26, 2024
Staff, hotel and location were all great!!
Verified review
10/10 Exceptional
Oct 18, 2025
Central location with excellent facilities
Verified review
10/10 Exceptional
Dec 3, 2025
Great service, very helpful. Room was amazing and location was easy to get to
Verified review
10/10 Exceptional
Dec 14, 2025
Helpful friendly staff. Clean room and great amenities
Verified review
10/10 Exceptional
Dec 3, 2023
Very friendly and helpful staff, very good stay.
Verified review
10/10 Exceptional
Jun 21, 2024
Great place to stay the rooms are fresh and comfortable
Verified review
10/10 Exceptional
Jan 9, 2026
Great 2-bedroom apartment. Staff couldn't be more helpful
Verified review
10/10 Exceptional
Dec 29, 2025
The appartments was clean and of great quality. Had the best sleep experience in a while.
Verified review
10/10 Exceptional
Dec 24, 2025
Very large 2 bed apartment with separate office desk area, disabled facilities, easy parking, ultra quiet, close to shops, restaurants and transport
Verified review
10/10 Exceptional
Oct 16, 2025
Amazing
Amazing place to stay with probably the best check in staff I’ve met in the last 30 years of travelling around, very knowledgeable and helpful. Will be recommending to any of my family and friends that ever stay in Newcastle.
Verified review
10/10 Exceptional
Sep 21, 2025
Clean and friendly
Verified review
6/10 Good
Jan 11, 2026
Room was clean, spacious and tidy. Unfortunately poor wifi meant no access to most TV apps. Male staff whom checked us in was very friendly, efficient and professional.
Verified review
10/10 Exceptional
Aug 18, 2024
Very nice, spacious renovated rooms. A good stay
Verified review
10/10 Exceptional
Apr 26, 2025
Had a lovely week at the apartment. The building has a lovely charm and the rooms are spacious, modern and has everything you need. Would definitely stay again!
Verified review
10/10 Exceptional
Oct 7, 2025
Though on a driving trip and carparking would be helpful it was very safe and easy to park in the street. The unique heritage building was very appropriate for an industrial town.
Verified review
10/10 Exceptional
Feb 11, 2024
We stayed at the 2 bedroom apartment, nice set up and clean
Verified review
10/10 Exceptional
Dec 10, 2024
The quest was close to everything I needed, the staff were very respectful and kind, my room was immaculate and had everything I needed
Verified review
8/10 Very good
Feb 5, 2025
I appreciated the local tourist information which was made available in the foyer